Re: SimpleTech External USB 2.0 (or 1.1 compatible) 320MB HD Device Not Recognized on Dell Dim2100 - Drivers not installed.

 

Greetings:

 

My Simplex USB 2.0 (or 1.1 compatible) external 320MB HD is listed (in Device manager) as an “Unknown Device”, “No drivers are installed for this device” whenever I try to attach it to my Dell Dim2100.  My Dell Dimension 2100 has Windows XP Pro w/ SP2. 

 

Dell states the problem is with the drivers that should be provided from SimpleTech.  SimpleTech states it is with the drivers that should be provided from Dell.  I have a stalemate here.

 

I tried connecting the SimpleTech SimpleDrive 320GB External HD to my IBM T22 ThinkPad USB port w/ Windows XP Pro (SP2 not installed) and it worked OK.

 

When connection to my Dell Dimension 2100 is attempted, I get:

 

1)  An on-screen window error message: “USB Device Not Recognized” One of the USB devices attached to this computer has malfunctioned and Windows does not recognize it. For assistance in solving this problem click on this message.”  Clicking on the message and following instructions solves nothing.

 

2)  The “Device Manager” lists it as an “Unknown Device”.

 

3)  The Device Manager Device status states: “No drivers are installed for this device”.

 

4)  The MS USB “Troubleshooter” changes/solves nothing.

 

5)   The drivers on the two computer systems are different in size and date created. 

    

Nothing seems to work – not even a search for a new driver – on the Dell Dimension 2100 computer or from online connection w/ Microsoft.  Does anyone have (or know where I can obtain) an MS Win XP Pro compatible (inf type) driver that will allow my Dell 2100 USB port recognition software to function properly with the SimpleTech 320GB external HD?

 

 

Respectfully,