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30483
December 31st, 2003 21:00
Sonic DLA Removal
If you can help...
I am not a computer pro, so please be A,B,C, step by step...
I am trying to uninstall Sonic My DVD from my Dell Dementions 4600 (6 weeks old)...long story, wanted to try something else...tried to uninstall Sonic program...would not all the way uninstall, now want to put it back on because I like it better than the software I was trying to upgrade to...
So heres where I am.
I went to Add/uninstall programs...
Selected all programs that were "Sonic"...all uninstalled except "Sonic DLA"
When attempting to uninstall "Sonic DLA" I get the following..."There is a problem with the windows installer package. A program for this install to complete could not be run. Contact your support personel or package vendor...
when I click ok it says "fatal error during installation."
Here's the deal...
1) Add/remove programs will not remove "Sonic DLA"
2) Have tried removing Sonic threw C/program files/Sonic...delating folder does not remove Sonic DLA from
Add/Remove programs
3) Have searched file for Sonic and Sonic DLA and deleated all files...still does not remove Sonic DLA from
add/remove programs
4) Have tried repair in Add/remove programs, get the same error message.
5) Have tried reinstalling Sonic 5.0 and 5.0 delux in to a folder called "Sonic2" and the program
will load and run, but when the burning or translating starts I get an error message that says that
Sonic has incountered an error and will not close...(will not complete burn...) (when I reload Sonic, I get a message that says that Sonic DLA is already loaded...No Kidding...that's the problem)
6) I have tried to reload windows XP, but program remains...
Help!!!
Peace
Willfulone
Predator
2 Intern
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15.3K Posts
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December 31st, 2003 23:00
Hi Will,
More than likely why Sonic`s DLA would not remove is because it was runnning, the default install loads this program at Start up, you should disable it, then try the uninstall. Here is the steps:
Disable Sonic DLA.
1) Click the "Start" button
2) Double Click on the 'My Computer" icon
3) In the "My Computer" window, right click on the CD device then choose "Properties"
4) On the "CD Drive Properties" screen, click on the DLA tab, then remove the checkmark from "Enable DLA on your drives"
5) Click the OK button, then restart computer
Ok, yes sometimes when trying to remove a program, the uninstall messes up, usually reinstalling the program will over write the corrupt file(s) but you need to reinstall the same folder.
When you said reloaded Windows XP, did you mean the use of XP`s Restore Point or a re-install Windows XP? You can actually do a Repair install of XP.
Happy New Year
God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do and the eyesight to tell the
difference.
Willfulone
4 Posts
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January 1st, 2004 03:00
Jeff,
When I go to the E drive (the dvd R/RW) drive and select properties I have the following tabs...
1) (No Pconfig) There is a check box that is checked and labeled enable
2) General...general stuff
3) Auto play...promt me is selected
4) Sharing
5) Hardware...with all the drives selected
6) Recording...with the enable recording on this drive box checked
No DLA tab...
Thanks again.
Peacce Willfulone
Jim Hardin
2 Intern
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2.1K Posts
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January 1st, 2004 14:00
What makes you think it is still there?
If you do a Ctrl-Alt-Del does it show up as a running application?
Willfulone
4 Posts
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January 1st, 2004 23:00
Jim,
When I go to add/remove programs, it is still listed. When I try to remove it it says what I listed above...
When I try and reload Sonic...It says that DLA is already installed...
Peace
Willfulone
Jim Hardin
2 Intern
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2.1K Posts
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January 2nd, 2004 14:00
Willfulone
4 Posts
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January 3rd, 2004 18:00
Funny...Dell says contact Sonic and Sonic says contact Dell...No one will help
Peace
Willfulone
micmaxe
740 Posts
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January 3rd, 2004 23:00