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23277
August 19th, 2011 21:00
TSST corp DVD RW TS-T633A ATA Device..
I own a Dell Studio 1537 Laptop, with Windows Vista 64 bits.. The above device is not reading dvd's.. It will read audio and data.. I have updated the driver and it still does not read the dvd's. Any help would be greatly appreciated..
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osprey4
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34.2K Posts
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August 20th, 2011 04:00
Hi Babyfamily,
Please run the Dell diagnostics on your drive. To test your CD/DVD drive from the utility partition:
1. Reboot your system. When you see the Dell logo, hit F12 to enter the boot menu.
2. Select Boot to utility partition.
3. Select Test System.
4. Select Custom Test.
5. Use the arrow keys or mouse to select your CD/DVD drive.
6. Insert a DVD.
7. Click Run Tests.
8. Write down any error messages.
babyfamily
4 Posts
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August 20th, 2011 09:00
Rebooted the system and hit F12 the boot menu came up but I did not have an option to Boot to utility partition..
When I hit F12 the boot menu that comes up is as follows
tHard Drive
CD/DVD/CD-RW Drive
Removable Devices
Network
Diagnostics
Enter Setup
When I clicked on (CD/DVD/CD-RW Drive it starts windows)
When I click on Diagnostics it runs and it shows my CD/DVD/CD-RW has passed the test..
babyfamily
4 Posts
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August 20th, 2011 10:00
osprey4
6 Operator
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34.2K Posts
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August 20th, 2011 13:00
Follow these instructions in your service manual<ADMIN NOTE: Broken link has been removed from this post by Dell> to remove and reinstall your DVD drive. Then try the test again. If you get the same result, your drive will need to be replaced.
babyfamily
4 Posts
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August 20th, 2011 20:00
Wow!! Ok I appreciate the help.. But I think I will wait til my hubby gets home so he can do that or I will just buy me a new laptop.. But again thank you so much for the help!!!
analagan
1 Message
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October 22nd, 2011 06:00
Time to get a replacement drive. If you have a TS-T633a, then that's how they behave before they fail.