10.9K Posts

March 24th, 2008 18:00

Does the drive appear in My Computer


Look in the Device Manager .............


Click on the (+) next to DVD/CD-ROM drives.  Right-click the drive and select
Properties.  Is there an Error Code (number)?

4 Posts

March 24th, 2008 21:00

Yes is shows in my computer and in device manager. No error code. "This device is working properly."

10.9K Posts

March 24th, 2008 22:00

Run the Dell Diagnostics on the drive.  The Diagnostics may
be on your system.  Press F12 for the boot menu at startup
while the blue Dell screen is showing.  Have a data CD (not
music CD) ready for the read test.  The Dell Resources disc
is a good choice.

4 Posts

March 25th, 2008 01:00

Im not sure what happened but it reads CDs again. But not all Cds. It will read the Dell CD but not blank discs or Music. Oh and i ran i diagnostics and it passed all the tests.

10.9K Posts

March 25th, 2008 11:00

It could be a marginal laser or possible the lens may be dirty.
If you have "canned air", you can try that to clean the lens.
If the laser is weakening, it may be the beginning of the drives
failure.

4 Posts

March 26th, 2008 08:00

thanks for the help im pretty sure its just broken.

TSSTcorp was not the way to go:smileyindifferent: 

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