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42346
June 25th, 2011 07:00
TSSTcorp DVD+RW TS-H653G ATA Device
I have a Dell Studio PC running Windows 7. It has a DVD Drive as above. The DVD drive no longer reads and CDs/DVDs. If I put a disc in the drive the drive opens and a message tells me to insert a disc. I had this problem once before and downloaded a new driver and it was OK. I have tried downloading the latest driver for this device from the dell site several times but it doesn't help. If I run a check on the computer, Dell tells me the device is working correctly. Please can someone help because I don't know what else to do and it is annoying not to be able to use this drive. Many thanks.
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osprey4
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34.2K Posts
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June 25th, 2011 15:00
Hi Liverpoollass,
Please test your drive to see if it has failed. To test your CD/DVD drive from the utility partition:
1. Reboot your system. When you see the Dell logo, hit F12 to enter the boot menu.
2. Select Boot to utility partition.
3. Select Test System.
4. Select Custom Test.
5. Use the arrow keys or mouse to select your CD/DVD drive.
6. Insert a CD or DVD.
7. Click Run Tests.
8. Write down any error messages.
liverpoollass
3 Posts
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June 26th, 2011 03:00
Hi. Thanks for trying to help. I did as you suggested, but did not get very far! On the first test (confidence test) I received the following error message:
No disk or cannot read from the disk inserted in your drive. You must insert a disk containing data such as a software installation disk if you would like to try again. Would you like to try again?
I did try again, using several different disks that I knew worked in other computers but I got the same error message each time.
Is there anything else I can try?
osprey4
6 Operator
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34.2K Posts
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June 26th, 2011 05:00
No, I'm afraid your drive will need to be replaced.
liverpoollass
3 Posts
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June 26th, 2011 07:00
Oh dear! Many thanks for your help. I really appreciate it.
jwoodcrafts
7 Posts
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June 12th, 2013 09:00
Okay, what if it passes all the tests? I am having much the same problem. Running Vista. The cd/dvd passed all the tests but still will not work. Any help will be so much appreciated :emotion-1: