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20773
July 20th, 2015 03:00
Targeted read test fail on dell latitude 5500
Have had this second hand laptop for a few years and I've been noticing sometimes the hard disk drive light goes off and the computer shuts down without warning. It's only happened a few times but I've always been able to get it back up and running. Did a test with dell support assist and it came up with targeted read failure error code WHD20-8Y4. Don't want to get a new disk drive if I don't need to.. Anyone help?
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Melp27
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July 20th, 2015 05:00
ejn63
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July 20th, 2015 07:00
You can use an external drive for backup, but not to run the system. You'll need to replace the drive and reload the OS.
On this model the drive is easily replaced:
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Once that's done you'll need your recovery media to reload the OS.
Melp27
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July 20th, 2015 08:00
I don't have recovery media. Got the computer with windows already installed
ejn63
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July 20th, 2015 09:00
You'll need to call Dell Support to purchase a copy of the recovery media if you did not prepare a set when you receive the system as new.