1. 3rd party printer, but not suspecting a problem with the printer, have already exhausted options through HP, including downloading their hp scan doctor, as well as updating software and drivers. As well as this printer working when I connect to other devices.
2. Other printers work, but they are connected via the network.
3. Other USB devices (keyboard, mouse) function normally, but they are newer models and 3.0 compatible. No printers available to hook up using USB connection.
4. Same printer with a different dell system work just fine. (Also an inspiron 3647)
5. No error message is displayed, printer simply doesn't print. Only error messages come when trying to diagnose problem. Such as when installing printer software, HP's tool states that printer is not currently connected.
Robin. I sent you a message this morning, and have yet to see a reply. Perhaps the method I sent the message was improper. I tried to send a private message, but saw no prompt allowing me to do so. I could, however, send you a friend request with a message attached. That is what I did.
Now that you accepted my friend request, I can send you a message. The message I had sent was attached to the friend request, which now that it was accepted, can no longer be seen. However, in frustration of the delay in getting this issue resolved, my boss bought a different printer altogether.
mupu2013
4 Posts
0
November 7th, 2016 06:00
1. 3rd party printer, but not suspecting a problem with the printer, have already exhausted options through HP, including downloading their hp scan doctor, as well as updating software and drivers. As well as this printer working when I connect to other devices.
2. Other printers work, but they are connected via the network.
3. Other USB devices (keyboard, mouse) function normally, but they are newer models and 3.0 compatible. No printers available to hook up using USB connection.
4. Same printer with a different dell system work just fine. (Also an inspiron 3647)
5. No error message is displayed, printer simply doesn't print. Only error messages come when trying to diagnose problem. Such as when installing printer software, HP's tool states that printer is not currently connected.
I will follow up with a private message.
Thank you
mupu2013
4 Posts
0
November 7th, 2016 12:00
Robin. I sent you a message this morning, and have yet to see a reply. Perhaps the method I sent the message was improper. I tried to send a private message, but saw no prompt allowing me to do so. I could, however, send you a friend request with a message attached. That is what I did.
I'll wait for further instruction.
Thank you
mupu2013
4 Posts
0
November 8th, 2016 13:00
Now that you accepted my friend request, I can send you a message. The message I had sent was attached to the friend request, which now that it was accepted, can no longer be seen. However, in frustration of the delay in getting this issue resolved, my boss bought a different printer altogether.
This is all moot now.
Thanks anyway.