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Won't Read Discs
When I insert a CD into either the E or D drive, the computer does not read it. Please help!
Unsolved
This post is more than 5 years old
1 Message
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5332
When I insert a CD into either the E or D drive, the computer does not read it. Please help!
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Skybird
10.9K Posts
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November 25th, 2011 15:00
Please tell us the model of your computer and the Windows operating system installed.
Do the drives appear in My Computer?
bpiper
1 Message
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November 26th, 2011 21:00
I have the same problem. I have an Inspirion N5010 and run Windows 7. Also, I have to use an open paperclip to open the D: drive. Then, it does not read the CD.
osprey4
4 Operator
4 Operator
•
34.2K Posts
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November 27th, 2011 04:00
Hi bpiper,
Please run the Dell diagnostics on your DVD drive with a data disc in the drive. To test your CD/DVD drive from the utility partition:
1. Reboot your system. When you see the Dell logo, hit F12 to enter the boot menu.
2. Select Boot to utility partition.
3. Select Test System.
4. Select Custom Test.
5. Use the arrow keys or mouse to select your CD/DVD drive.
6. Insert a CD or DVD.
7. Click Run Tests.
8. Write down any error messages.