XPS 600 Hard drive fault

Question

This is driving me crazy, I have been on onlione support, and Phone support with the XPS special support.

I have a hard drive failure, that result in it cycling through reboots. Once I did as Support instructed, and reset my raid array, and re-install windows - I got a blue screen claiming a hard drive fault ( duh ) and wanting me to run a chkdsk. and the cycle starts all over again......

Seems to me that a 2 week old xps 600 shouldn't have these issues.....

Message Edited by Jackopus on 09-26-2006 10:44 PM

Message Edited by Jackopus on 09-27-2006 05:00 PM

audiopho · Answer

'Seems to me that a 2 week old xps 600 shouldn't have to deal with these issues"

Either the RAID controller or the hdd that might have gone bad but it's about time to haul dell's tech support in to replace your hdd's.

BOL.

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PC-Aviator | Dell XPS Gen4 & Dell 2405fpw| HDTV Tuner| SATA 400gb & 160gbRAID0| Z530(5.1)
MCE2005| DVD-R/W (2)| X-Fi Platinum| MX1000| SaitekX52 | XFX-7800GT (3d05=7030 | 3d06=4000)
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Gaming Rig AMD x2 3800+ 2gb OCZ | Dell 2005fpw | Win x64 ProEdition
WD Raptor 37GB | SATA2-160GB(RAID0) | 300GB SATA2| LT WDE j/s
X-Fi Platinum | Z2300 2.1| eVGA-7900GTX @700/1800 (3d05=10514 | 3d06=6369)
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Inspiron 9300 | 2.0gb | ATI X300 | ArtecT14-usb "HDTV on the road"
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Jackopus · Answer

It seems everybody at dell believes this is software, but I get a blue screen 'stop: 0x0000007b ( 0xbacc3524, 0xc0000034, 0x00000000, 0x00000000 )   I believe it is a hardware failure now as well......   HDD, and Motherboard.....or a close combo   I have 6 Dell desktops, and 2 Dell laptops   I think this is my last................   I can't believe this has gone on for 4 days now

Jackopus · Answer

GUESS WHAT?

The Dell Un-Support has been 6 days, and the my new XPS 600 is a great *&^$^%* paper weight on my desk

Situation:

Sunday night Sept 24th - System locks up, reboot to error Blue screen described above

Monday - Dell Online support has me reformat, and reset Raid array result same

Tuesday - Dell Phone ( the special XPS Support ) recommends the same exact solution, result the same blue screen

Wednesday - Dell suggest I change the raid array to mirror, and reload windows result the same, they then believe it is the memory cards.

Thursday - Waiting for memory cards and technician

Friday - Waiting for memory cards and technician

Saturday - Technician arrives, replaces memory, result, same blue screen, Del support has him reset the drives in Strip mode for raid array, reinstall windows, he then is told to leave as the software is loading, and he as a hard ware technician has no responsibility to stays

RESULT: same blue screen

Saturday night: Dell support has me CHKDSK /r, then FIXBOOT result blue screen

SUNDAY MORNING: I am typing this and CC dell support

What do you think will happen?

lac1109 · Answer

Wondering if you have resolved this issue? I am getting the same blue screen and message after adding a second 250GB drive to my XPS600, enabling RAID in F2 BIOS setup, defining the array with Nvidia MediaShield ROM utility, formating and reinstalling XP. Even now that I deleted the RAID array, disabled RAID, removed the new drive, reformated and re-reinstalled the OS; I still get the same message...

Grlcrzy · Answer

I have been dealing with this same for two days now. I am setting up new hard drives and get
this after the second reboot cycle before windows takes over the system. Here's the fix. Copy and paste this into your browser.
http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R105373&SystemID=XPS_PNT_P4_DXG&os=WW1&osl=en&deviceid=9711&devlib=0&typecnt=2&vercnt=1&formatcnt=1&libid=41&fileid=136025
XP doesn't have the right raid drivers. You need this even if your not running a raid setup. I'm currently
just setting up one drive to transfer files from my old one with no active raid and I still had to
this. Download this exe. unzip it to a blank "floppy" that's the only media that windows will look
for during the install. Press F6 during the text dos style install when prompted on the bottom of the
screen (I'm sure you've seen this a few hundred times). After you hit F6 it goes on for a little while then will ask about your drivers. Put the floppy disk in and let it fly. You'll have two devices listed, install both. It may tell you it's current drivers are newer, continue anyway. Your repair or install will go on without a hitch.
Hope this helps you out. Hopefully now my hair can start growing back! :O
Later

Jackopus · Answer

I took mine XPS to CompUSA, they found the real issue; cost 97 dollars

The simple solution has been found to be the following:

The error is in the windows software; The drivers are not proper for the 7200rpm harddrives. along with Dell's own Bios not able to operate the drives in Sata raid arrays without the proper drive CFG.

You Load the New Bios A11 flash Bios, get the drivers from the harddrive manufacture, and install them when it asks for 3rd party raid array drivers. BAM that is all it took..

DELL had no answer, what a bunch of .... never mind...

I love my XPS, added a 512m PCIx vid, also added 1 extra 2 gig ram , total 4 gig ram, the thing flys Dell builds good stuff, but thier Knowledge of what they have installed is stunningly low

Message Edited by Jackopus on 11-19-200605:02 PM

Message Edited by Jackopus on 11-19-200605:04 PM

Storage, Drives & Media

XPS 600 Hard drive fault

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