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July 6th, 2011 09:00

cd player is not working

I need help with my dell e1505 inspiron. It won't play any cds but plays dvds i need to know which hardware to download from the dell site, but don't know which one?

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34.2K Posts

July 6th, 2011 17:00

Hi Lalalulu,

My suggestion would be to test the drive. To test your CD/DVD drive from the utility partition:

1. Reboot your system. When you see the Dell logo, hit F12 to enter the boot menu.

2. Select Boot to utility partition.

3. Select Test System.

4. Select Custom Test.

5. Use the arrow keys or mouse to select your CD/DVD drive.

6. Insert a data CD (this will test the drive's ability to read a CD).

7. Click Run Tests.

8. Write down any error messages.

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