Let's isolate and check if this is a hardware or software issue.
As the system is crashing when you run the Support Assist scan, let us run the onboard Dell diagnostics. It would last about 10 minutes.
To run the diagnostics: 1. Power on your system from a powered-off state. 2. Keep tapping (tap-tap-tap) the F12 key the moment the system powers on. 3. Select Diagnostics and follow the on-screen instructions to complete the test.
NOTE: You need not run the extended stress/memory test for now, but please make sure the power adapter is connected at all times during the test.
DangDump
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June 8th, 2021 02:00
Let's isolate and check if this is a hardware or software issue.
As the system is crashing when you run the Support Assist scan, let us run the onboard Dell diagnostics. It would last about 10 minutes.
To run the diagnostics:
1. Power on your system from a powered-off state.
2. Keep tapping (tap-tap-tap) the F12 key the moment the system powers on.
3. Select Diagnostics and follow the on-screen instructions to complete the test.
NOTE: You need not run the extended stress/memory test for now, but please make sure the power adapter is connected at all times during the test.