You and I work in IT, and others (like SLHSLH) appear to be good enough with computers to be coming up with workarounds to this issue. But first, we should not have to do this...this is just as bad if not worse than the Windows XP days where you had all your drivers on a CD, at least back then drivers/firmware updates were not as frequency or critical to be kept up to date. Second, what about all the other people who don't know enough to do it manually, or find legitimate third party programs to do what Dell should be doing. For us it's just a waste of time and frustration, but for many this is actually a very serious issue.
As I said before normally I love Dell. But this is a seriously bad display of proper handling within Dell. They could at least make their online portal compatible with both Dell Detect and SupportAssist. That way they could still actually support their customers, while doing a proper transition to the new platform. This is just poor operation, and poor care of their customers. I don't mean to be attacking, but I want to mention the truth of the situation.
Thank you very much for the suggestion, I had not really thought about that since I typically don't trust the driver update programs. But it makes sense there are also some legitimate ones. I will take a look at the article. It's pretty sad we have to use third party to perform this...since this is not something new, and they just broke a system which was good. But thank you for the info.
If you are going the third-party driver scanner route, I suggest firing up Malwarebytes real-time protection if you have it, before you download the program. The programs work but Malwarebytes is very comprehensive and quite unique in cataloging and identifying potentially unwanted programs ("PUPS," as I'm sure you know, or stuff that isn't a virus but still phones home too much or is a major pain in the neck or collects too much data or nags you for an upsell or hijacks your browser, etc., etc.). Malwarebytes will tell you that some of the programs in the Lifewire article are PUPs. I would uninstall the driver scanner and installer program for the time being once you get your driver situation in good shape. The driver databases of the third-party scanners seem to me to be very comprehensive and accurate, but some of them I would guess are a little too nosey behind the scenes, so your intuition to be careful is a good one. I think Lifewire dropped the ball a little bit in terms of screening certain of the programs. This makes the situation all the more dicey for your average Joe who just wants his or her computer to work and be up to date. And of course nowadays having up-to-date drivers is not only a performance and feature issue but also a security issue.
SupportAssistissues
1 Rookie
•
8 Posts
0
May 17th, 2018 08:00
@Doug218
You and I work in IT, and others (like SLHSLH) appear to be good enough with computers to be coming up with workarounds to this issue. But first, we should not have to do this...this is just as bad if not worse than the Windows XP days where you had all your drivers on a CD, at least back then drivers/firmware updates were not as frequency or critical to be kept up to date. Second, what about all the other people who don't know enough to do it manually, or find legitimate third party programs to do what Dell should be doing. For us it's just a waste of time and frustration, but for many this is actually a very serious issue.
As I said before normally I love Dell. But this is a seriously bad display of proper handling within Dell. They could at least make their online portal compatible with both Dell Detect and SupportAssist. That way they could still actually support their customers, while doing a proper transition to the new platform. This is just poor operation, and poor care of their customers. I don't mean to be attacking, but I want to mention the truth of the situation.
SupportAssistissues
1 Rookie
•
8 Posts
0
May 17th, 2018 08:00
@SLHSLH
Thank you very much for the suggestion, I had not really thought about that since I typically don't trust the driver update programs. But it makes sense there are also some legitimate ones. I will take a look at the article. It's pretty sad we have to use third party to perform this...since this is not something new, and they just broke a system which was good. But thank you for the info.
SLHSLH
9 Posts
0
May 17th, 2018 15:00
If you are going the third-party driver scanner route, I suggest firing up Malwarebytes real-time protection if you have it, before you download the program. The programs work but Malwarebytes is very comprehensive and quite unique in cataloging and identifying potentially unwanted programs ("PUPS," as I'm sure you know, or stuff that isn't a virus but still phones home too much or is a major pain in the neck or collects too much data or nags you for an upsell or hijacks your browser, etc., etc.). Malwarebytes will tell you that some of the programs in the Lifewire article are PUPs. I would uninstall the driver scanner and installer program for the time being once you get your driver situation in good shape. The driver databases of the third-party scanners seem to me to be very comprehensive and accurate, but some of them I would guess are a little too nosey behind the scenes, so your intuition to be careful is a good one. I think Lifewire dropped the ball a little bit in terms of screening certain of the programs. This makes the situation all the more dicey for your average Joe who just wants his or her computer to work and be up to date. And of course nowadays having up-to-date drivers is not only a performance and feature issue but also a security issue.
Rob4582
1 Message
0
September 25th, 2019 12:00
Didn't work in I.E., works in Edge. Also the computer doesn't like remote sessions.
amdtek2019
1 Message
0
December 4th, 2019 17:00
Update your bios even if it’s already got the latest updates. It worked for me