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2109
August 19th, 2019 14:00
Dell SupportAssist agent 2.0.1.43 (Enterprise version)
Has anyone seen this issue. On older Optiplex 9020 desktops, which are mostly out of warranty, I cannot launch the Dell Support Assist 2.0.1.43 utility. I get the error "Your IT administrator has not enabled the use of SupportAssist on your device."
I confirmed multiple times that the Tech Direct Portal is configured to allow Admins to run it. I get the message as a Domain Admin and a local admin. It works on some other Optiplex 9020's. This does not seem to be an issue with newer hardware that has Dell Pro Support Plus program. I also waited several days to pick up the policy. Any ideas? Your attention to this issue is greatly appreciated.
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davidmilbs
2 Posts
0
August 19th, 2019 14:00
Turns out this was the issue:
Re: SupportAssist run as admin
I was having this issue and finally figured out it was due to using Remote Desktop to access the machine, logging in as a Domain Admin. The way SupportAssist is determining if the current user is admin is not working when using RDP and a domain admin account.
farrc4780
3 Posts
0
August 20th, 2019 05:00
I'm on version 2.0.4.0 and I am getting this same error. I am logged in locally and have tried with both local and Domain Admin accounts and this happens every time. I would definitely appreciate a solution, Dell!
farrc4780
3 Posts
0
September 11th, 2019 08:00
Okay, this has gone on far too long. I have a case open, and I am barely getting responses from tech support. I have to follow up every few days, and usually, nobody even responds to that... I am not impressed with Dell tech support in the least. Please help!
AJOK
1 Message
0
September 16th, 2019 22:00
farrc4780
3 Posts
0
September 17th, 2019 05:00
Nope. The last message I got was asking for logs that I had already provided. I provided them again and have not heard back since Wednesday...