I am having a similar issue. Support Assist has been a problem for a long time now. From randomly asking for Admin credentials to not working to taking half a GB of memory and now this. I would either stop the Support Assist service or uninstall altogether. This time I never got the chance to even get that far.
I turned on my NEW XPS8930 for the first time. I connected the wireless and let Windows bring down all of its updates. I then opened Dell Update and let it bring down updates. One of the updates, Support Assist OS Recovery Tools, failed while installing via Dell Update. I rebooted as the Windows and Dell updates asked for and opened Dell Update to try the failed Support Assist OS Recovery Tools again. This time Dell Update didn't work. It opened the splash screen for several seconds and then closed. I tried to open Support Assist and same thing. I uninstalled Dell Update and tried to re-install. It won't install and fails with an error. Same with Support Assist. I also tried the Microsoft suggestion and it didn't work. I also uninstalled Support Assist Remediation and tried the Microsoft tool again and nothing.
I see some errors in the event log pertaining to a failure of the Dell Client Management service to start and also a failing module c:\program files (x86)\Dell\UpdateService\ServiceShell.exe. Since this is a new machine I am going to open a tech support case and update this thread.
user_8aa96d
1 Message
1
January 4th, 2020 09:00
Tried the suggested solution. It doesn't work.
KL96720
1 Message
0
January 9th, 2020 18:00
Same for me, tried numerous times, uninstall, reboot, keep getting installation error.
ItzFeral
1 Message
0
January 10th, 2020 13:00
This also worked for me. I removed the Alienware Updater with the MS tool and Support Assist installed without issue.
https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed
walterzoc
1 Message
0
February 9th, 2020 08:00
this solution worked for me too (the SupportAssist version is now 3.4.1):
https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-instal...
Take care to uninstall
"SupportAssist" and "SupportAssist remediation"
before to run the microsoft patch.
ApatheticRealist
1 Rookie
•
7 Posts
0
February 18th, 2020 05:00
I am having a similar issue. Support Assist has been a problem for a long time now. From randomly asking for Admin credentials to not working to taking half a GB of memory and now this. I would either stop the Support Assist service or uninstall altogether. This time I never got the chance to even get that far.
I turned on my NEW XPS8930 for the first time. I connected the wireless and let Windows bring down all of its updates. I then opened Dell Update and let it bring down updates. One of the updates, Support Assist OS Recovery Tools, failed while installing via Dell Update. I rebooted as the Windows and Dell updates asked for and opened Dell Update to try the failed Support Assist OS Recovery Tools again. This time Dell Update didn't work. It opened the splash screen for several seconds and then closed. I tried to open Support Assist and same thing. I uninstalled Dell Update and tried to re-install. It won't install and fails with an error. Same with Support Assist. I also tried the Microsoft suggestion and it didn't work. I also uninstalled Support Assist Remediation and tried the Microsoft tool again and nothing.
I see some errors in the event log pertaining to a failure of the Dell Client Management service to start and also a failing module c:\program files (x86)\Dell\UpdateService\ServiceShell.exe. Since this is a new machine I am going to open a tech support case and update this thread.