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November 26th, 2020 15:00

Dell SupportAsssist v3.7.0.148 "Run All" Breaks Windows Update (Win 10 v1909)

I recently performed a clean reinstall of Dell Support Assist (DSA) v3.7.0.148 (see my 19-Nov-2020 post in Dell Update v3.1.3 Stops at 10% Completion - Will Not Self-Update to v4.0.0 ) and since then a manual DSA "Run All" causes the following problems with Windows Update:

  • A few minutes after the DSA scans finish the status of the Windows Security icon in my system tray turns from green (good) to yellow (warning) because Windows Security (Settings | Windows Security | Virus & Threat Protection | Current Threats) reports that the date of my last Windows Defender scan is Unknown. To clear this warning and change my security status back to green I must run a manual Quick Scan.
  • Logging of Definition Updates and Other Updates at Settings | Update & Security | Windows Update | View Update History has stopped, and I have not found a workaround for this problem.

For example, my Windows Update | View Update History appears to show my virus definitions were last updated on 22-Nov-2020 ...

Win10 v1909 Last WD Definition Update 22 Nov 2020 After DSA Run All 26 Nov 2020.png

...but my Windows Security dashboard (Settings | Windows Security | Virus & Threat Protection | Virus & Threat Protection Updates) shows that my virus definitions are up-to-date as of today (26-Nov-2020).

Win10 v1909 Last WD Definition Update 26 Nov 2020 in Windows Security Dashboard After DSA Run All 26 Nov 2020.png

I'm not sure if the DSA Optimization scan (e.g., Clean Files) is corrupting my Windows Update settings and/or log files but this does not appear to be a one-time glitch. I ran two DSA "Run All" scans on 22-Nov-2020 and 25-Nov-2020 and on both occasions the status of my Windows Security icon to yellow (warning) and reported my last scan date was Unknown until I ran a manual Quick Scan to change the status back to green (good).

I am not certain, but it also appears that the manual DSA "Run All" scan on 22-Nov-2020 stopped my scheduled automatic Windows Updates. Settings | Update & Security | Windows Update stated "You're up to date" but the Last Checked date got stuck at 22-Nov-2020 for several days.  To clear this problem I restarted my automatic Windows Updates by running a manual Check for Updates at Settings | Update & Security | Windows Update on 25-Nov-2020, and this manual update found and installed my pending November 2020 Patch Tuesday updates including the KB4586786 cumulative update that changed my OS build to 18363.1198.
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64-bit Win 10 Pro v1909 build 18363.1198 * Firefox 83.0 * Windows Defender v4.18.2010.7 * Dell SupportAssist v3.7.0.148
Dell Inspiron 15 5584, Intel i5-8265U@1.60/1.80 GHz, 8 GB RAM, Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620


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