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February 4th, 2017 10:00
Dell Update stuck on "SupportAssist OS Recovery Tools" update
Dell Update reports there's an update for "SupportAssist OS Recovery Tools". When I click Install Now, it looks like it installed, but it reports the same update again an hour later (or immediately if I force update check).
I have this problem on two XPS 13 9550's, and this thread shows five other users (and counting) having the problem on machines including XPS 15, Inspiron 15-7569.
Is Dell aware of this installer bug, and will there be a fix? That notification balloon is really irritating.
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DELL-Jesse L
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February 20th, 2017 11:00
ico22 and Thread Posters.
Update on the Support Assist issue:
SupportAssist OS utility team had turned off the web update last week which was causing this “pop up” reminder inconvenience to users, there were no incoming concerns since then.
Issue root cause was identified and the hotfix is currently being tested. This new update will go live late next week is what they are shooting for. Thanks Everyone for your patience.
birchlake
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33 Posts
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February 20th, 2017 13:00
Many thanks for working this issue!
jock7
3 Posts
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February 20th, 2017 13:00
Thank you Jesse
revelli
4 Apprentice
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43 Posts
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April 21st, 2017 11:00
An update went live with the hotfix for this issue resolution. Thanks everyone for your inputs.
Thanks,
Kumar
smabuk
2 Posts
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May 2nd, 2017 06:00
I've been having this problem on a Inspiron 13-5378 since approximately the date the fix went live. I'm not aware of it before then.
alex1425
1 Message
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May 29th, 2017 09:00
This did not solve the problem. After installing Dell System Detect, Dell Support seems to launch delayed after reboot. But when Dell Support does run, it gets stuck in the same Support Assist install loop.
WagnerWeb1
1 Message
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May 30th, 2017 09:00
I recently purchased a Dell laptop - I love it. However, I got the "Dell Update" 2 updates are ready to install - SupportAssist OS Recovery Tools box in the lower right corner and it will not go away. I can't even see the bottom of the message. From reading through this thread, I believe it has been a problem for quite some time and there was an update that fixed it? I really need to know what to do to get this off my laptop - it's covering up important information. Please advise... thank you.
tabingam
1 Message
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June 5th, 2017 08:00
Same here. Just got my Inspiron 13 7378 and am getting annoyed by the same pop up over and over.
robokev
1 Message
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June 7th, 2017 13:00
Same problem. Very annoying that this is not fixed. Doesn't speak well of Dell's ability to resolve problems remotely!
spbmustang
1 Message
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June 15th, 2017 18:00
I'm having the same problem. It seems that Dell hasn't fixed the issue. I'm about to try Dell System Detect and see if that works.
srs2000v2
1 Message
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June 20th, 2017 06:00
Come on Dell you've got a huge corporate company worth billions and 1000's of employees....Your not telling me someone in in the vast Dell machine can't get this sorted out, after all we only customers!
albert12
4 Posts
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June 20th, 2017 08:00
I stopped getting updates after Feb. 14 and since the hotfix of Apr. 21 things have been fine: it checks for updates every 3 days and most of the time nothing to update.
Perhaps a manual update could work for some of you as it did for me (see post Feb. 6) on my Dell Inspiron 3650.
tonyairplane
2 Posts
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June 26th, 2017 19:00
My Inspiron 13 5000 Series is still having this issue.
tonyairplane
2 Posts
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June 26th, 2017 19:00
I am still having this exact issue on my Inspiron 13 5000 series. Help please!
smabuk
2 Posts
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June 27th, 2017 11:00
This was fixed for me in the middle of May, about 10 days after I posted about my problem.