Driver update won't get past validating

Question

The title says everything. The most recent recommended update gets stuck in 'validating'. I have a Inspirion 5590, got it this year. From checking around, it seems I am not the only one having this problem, however the solutions I've seen did not work.

garioch7 · Answer

@Alexmed

Have you tried disabling your anti-virus/anti-malware software? It sometimes interferes with SupportAssist installing drivers, and the symptom of being stuck "Validating" is common to that issue.

I hope this helps. Have a great day.

Regards,
-Phi

DELL-Cares · Answer

Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.

Alexmed · Answer

To anyone reading this thread that had the same problem, the solution was to download the driver manually.

garioch7 · Answer

@Alexmed  Glad to hear that you were able to resolve your problem.  Sometimes the 'direct' approach is the best approach! Have a great day. Regards,-Phil

SteveTree · Answer

Agreed. Start with any outbound firewall. In particular, those running Malwarebytes Windows Firewall control, set the profile to 'Low Filtering'. Once the update finishes, set it back to 'Medium Filtering' (or 'High Filtering' if you use that).

Maxx08 · Answer

Thank you @Alexmed for the solution.I was facing the same issue.

SupportAssist for PCs

Driver update won't get past validating

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