SupportAssist for PCs

[mike2084]

Hi Everyone, 

My Alienware R12 desktop gave a few beeps this morning so ran a Support Assist hardware scan. The following failure was detected: 

Is this a major issue? Everything seems to be working ok otherwise. The machine is only 6 months old and is running latest BIOS supplied by support assist.

Thanks for you help

[Baby2huey3]

Same issue here. Unsure why they can't figure it out.

[revoltofagirl]

same issue on my G15 5511 (1 mo. old)  ran the diagnostic no issues found computer seems to be working fine but it's annoying b/c the error code isnt going away.

[Dell-BradL]

I know this isn't a true fix, but this thread's solution discusses how to disable automated scans which should help prevent the message for now. It details how to give you a bit more control over when/how things are run with SupportAssist.   

[lubomm]

I have just discovered this issue. My laptop is 1 mo old and does not show any issues. I discovered this after running SupportAssist for no real reason. Of all laptops I had, all of them had some issue sooner or later. 

[klisman]

I'm having the same problem, it doesn't seem to be anything serious. I contacted Dell Support and they said it was nothing but a SupportAssist error, not a hardware issue.

[Playkid]

That makes me sad, I'm sorry I hope they have a resolution soon.

[Kenglar]

I solved it for myself. I uninstalled Support assist and haven't had the problem since.

[lubomm]

I chatted with support and they gave me instructions how to do PSA test. I did that and it shows no issues. Then I went back and did the hardware test again and PCI sub was not failing any more, but I got two other failures. Now there is a contradiction between the PSA test and the support assist test. My computer is working fine, it does not show any issues on the surface day to day. 

[Playkid]

This makes me angry!!!!  Uninstalling till they fix it. what is it a virus? <Profanity removed. TOS76>

!!

[Playkid]

YES YES YES