4 Posts
0
16617
Installation of SupportAssist does not end
After uninstalling SupportAssist (SA) and rebooting. I tried to reinstall SA by launching SupportAssistInstaller.exe as administrator. It downloads up to 100% then the cancel button is disabled and nothing more happen. Im' stuck on "Updating SupportAssistant" screen. Thanks for your help.
Dell-SreejithR
4 Operator
4 Operator
•
3.4K Posts
0
July 8th, 2019 06:00
Thank you for the event files. Please Perform a clean uninstall (If any of these exists)
Ensure the following 4 windows services are removed from ‘Windows Services’.
Dell Data Vault Collector
Dell Data Vault Processor
Dell Data Vault Service API
Dell SupportAssit
Dell-SreejithR
4 Operator
4 Operator
•
3.4K Posts
0
July 1st, 2019 13:00
Thank you for your message. I will be glad to assist you with this.
Please uninstall all entries of Dell Support Assist, Support Assist remediation, Dell update, SupportAssistAgent, PCDr, PC-Doctor, My Dell, Dell Support Center, Dell Data Vault, maybe you can use any 3rd party uninstaller software to remove these applications.
Once done restart the computer, complete Windows update & install Support from this link
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
How to find the service tag