I don't think, personally, that this is a Dell issue. The issue is probably that you transferred the Windows 10 from another computer. If it did not have a retail licence for Windows10, but rather an OEM licence, such as those issued to the major computer manufacturers, then it cannot be used on another computer, without getting approval from Microsoft licensing, since Windows 10 has a digital licence issued to that particular motherboard.
In cases where the motherboard fails on an OEM version, Microsoft may agree to reactivate your licence and tie it to the new motherboard, but you have to talk to them. In this case, since the motherboard did not die, I am not sure whether Microsoft will help you, but it does not hurt to ask.
If it was a retail licence, then Microsoft will go ahead and issue a reactivation, once they are satisfied that your motherboard did indeed die.
I hope this helps. Good luck and have a great day.
garioch7
5 Practitioner
•
303 Posts
0
November 24th, 2020 06:00
@284278
I don't think, personally, that this is a Dell issue. The issue is probably that you transferred the Windows 10 from another computer. If it did not have a retail licence for Windows10, but rather an OEM licence, such as those issued to the major computer manufacturers, then it cannot be used on another computer, without getting approval from Microsoft licensing, since Windows 10 has a digital licence issued to that particular motherboard.
In cases where the motherboard fails on an OEM version, Microsoft may agree to reactivate your licence and tie it to the new motherboard, but you have to talk to them. In this case, since the motherboard did not die, I am not sure whether Microsoft will help you, but it does not hurt to ask.
If it was a retail licence, then Microsoft will go ahead and issue a reactivation, once they are satisfied that your motherboard did indeed die.
I hope this helps. Good luck and have a great day.
Regards,
-Phil