Thank you for your message. How long have you been having this issue?  Did this start after any recent hardware changes?

Do you see any option to continue or exit? Is it only the Support Assist application freezing or the entire system?

Do you have to end the program or restart the system to continue working?

Please run a hardware diagnostics by following the video on this link & check if there is an error.

Use any 3rd party uninstaller application to remove Dell Support Assist, Dell Updates, SupportAssist Agent PCDr, PCDoctor, MY Dell Support Center, Dell Data vault (if any application not found you can move to the next one) & restart the system.

Complete all Windows update & install Support Assist from this link & check the functionality.

We haven’t heard from you since the previous response. Feel free to reach out for any assistance, we will be glad to assist you.

Since we haven’t received any response, we will be archiving this case temporarily. Feel free to reach out to us for further assistance.

Hi sorry been busy, yes i am still having the problem of tune performance stopping at 90% and no i have not made any hardware changes infact i have made no changes of any sort to the laptop at all. I will go ahead and uninstall support assistant and re-install it and see if that helps.

Thanks George Laws

Please try this & let us know the outcome. Do not uninstall this from the installed programs directly as this will leave a trace of the application & may have more issues when reinstalling.

Did you get a chance to try the troubleshooting steps provided? Feel free to reach out to us for any assistance.

Since we haven’t received any response, we will be archiving this case temporarily. Feel free to reach out to us for further assistance.