SA OS Recovery Tool 5.1.4.11989, won't install, failed status

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SA (SupportAssist) uninstall/reinstall

* The PC should have the latest BIOS and Intel Chipset Device Software driver already installed. Go here
* Choose Laptops or Desktops & All-in Ones
* Choose your series
* Choose your model
* Click DRIVERS & DOWNLOADS
* Save the latest BIOS and Intel Chipset Device Software drivers to your Windows desktop
* Once both are saved to the Windows desktop, close all browsers
* Right click each one and Run as administrator. Install the BIOS first, then restart. Then install the Intel Chipset Device, then restart

* Right click the Start menu button and select Control Panel
* Under Programs, select Uninstall a program
* In the list of programs, locate and select Dell SupportAssist
* At the top of the window, select Uninstall
* When done, look for Dell SupportAssist Agent and SupportAssist Update Plugin. If found, select Uninstall
* When done, restart the PC

* Go here to download SupportAssist
* Click, "Download SupportAssist"
* On the bottom of the browser, click Show all
* Click Show in folder
* Right click SupportAssistInstaller, left click Run as administrator. Follow the prompts
* When finished, restart the PC

* Go here and download/install the SupportAssist Update Plugin
* Right click SupportAssist Update Plugin, left click Run as administrator. Follow the prompts
* When finished, restart the PC