Facep1ant,

If the updated drivers installed you can disregard the message to update. 

Followup: I removed Duet Display and the Dell Display Manager began working fine.

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@Facep1ant wrote:

I installed SupportAssist via the Windows Store. It then updated itself to the latest version. Now it's working. No BSOD.

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tried that and still BSODs for me.
the store app is a really old version and seems to be just used as a container for downloading it.
once you run the store version for the first time it auto prompts to update to v3.2.2. from outwith the store.
this is the same version that BSODs.

the whole "updating from outwith the store" seems a bit underhand to me, and one wonders if it's against store policy to do so.

this is really **bleep**-poor support from Dell. it's not like they haven't had ample time to work on this before 1903 was released.

Thanks. That fixed it on my Dell XPS 13 9360 which was running the latest version of Support Assist.  After the update to 1903, I was getting a blue screen a few minutes after log in.  Uninstalling Support Assist has fixed the problem.

Ditto - BSOD on install of SA/  Uninstalling Support Assist has fixed the problem.

Guys,

I understand that you all uninstall SA on windows 1903. But this is a temporary and unacceptable workaround from DELL. This wasn't even proposed by DELL. It was proposed by Chenks76 on this forum and we are all grateful to him for that!

But this doesn't mean that you should stop pushing on DELL to have an acceptable workaround. Without SA, you can't easily draw benefit from DELL support and you periodically have to manually check and update your drivers. I personally paid for an extended DELL support.

So, clearly, DELL computers are good but with no right software or support, this is not as good as that! I am not satisfied at all by DELL behavior towards their customers and if they go on this way, I will reconsider other providers for my future PCs. You can loose all your time with DELL support over the phone, they usually propose to uninstall/reinstall softwares…. basic operations that are useless when there is an incompatibility of code between SA and new windows release. I already tried in the past to make the support team report an internal quality issue concerning SA to their internal quality team and one manager of this team immediately tried to put it back on their back. Their unwillingness to manage the issue was obvious! 

Windows is a bad OS with unbelievable issues for a professional OS but we all end up using it because it is the leading OS and because of the Office tools suite.

So DELL has to solve their issues with Microsoft, this is critical to all their users.

Regards,

EC.

It has been identified that intel RST may be the problem.

There is no one size fits all version however.

You did not state which dell model.

actually i have stated my model previously in this thread. the thread topic also had it before dell decided to remove it and make it a catch-all thread.

I also commented about RST in the other thread about this issue and reporting that the RST downloading for my device is dated January 2019.

Hi,

I am getting the BSOD after a fresh install of Win 10 Pro 1903.  Removing Support Assist seems to have resolved the issue for me temporarily. 

I am running on a Dell XPS 13 9365.

I agree with others that we should not have to manually track the updates.  Dell should fix this pronto.

Thanks!

DELL guys,

One extra comment:

DELL should provide which range of PC is impacted by the IRST driver issue, provide a clear procedure but also the IRST driver that should be used. Currently, On DELL support site, a old 2016 version of IRST driver is proposed for my DELL XPS 13 9350.

If I have to do this update, I will be in touch with DELL support team in France to ensure that I would do that correctly.

Even if we are not using any kind of RAID technologies, Intel RST driver is still managing our SSD optimizing it. A wrong procedure to update this driver can lead to an impossibility to boot.

Moreover, such update is time consuming. I regularly check status on this forum taking a few minutes per day but I have important personal work to do with my PC which is the reason that I stepped back to windows 1809.

This would be a non professional behavior to rely on the fact that we will try to make and fix this issue on our own and it wouldn't meet our expectation from a trustable well known brand!

I consider that the use of this forum is more to update and provide solutions for users. Not a way to make them do the job of DELL quality team and engineers.

BR, EC.

i have no idea what "DELL update" is, however forgive me for not wanting to install any more of DELL ware at the moment.

I agree with Chenks76 that so far, we are not progressing at all.

One possible fix is related to Intel RST Drivers. But this is very risky to update this kind of driver without following a clear procedure. In this case, DELL quality team has to check for which range of PCs this is effectively the case and provide a clear procedure for this update.

This is totally inefficient just to say on this place that IRST could be a potential issue and that's all...

But as far as I understand, DELL team on this forum can just gather related and useful information to DELL quality team and engineers who should fix the issue.

So, guys, we are all open to provide you with any required information. I have all my PC config recorded in an Excel Workbook and I can provide you that at any time.

For people here who don't know, you can run a 'Check' with DELL update and then click on system information and save it in an XML file. You can then easily load this XML file in Excel and save a workbook recording all your detailed system config.

So, DELL guys, what do you need ?

Thanks,

BR,EC