SA, can't get past loading PC Optimization Tools screen

Even tried running it on Dell's website and got stuck on this:

I don't have support on this laptop. That's why I've been trying to do it this way.

SupportAssist is NOT found in my Control Panel, and this is what it shows. It's not even 2MB.

@NikhilKiroula 

Can you or someone tell me what this information means??? There was more but it exceeded 20k characters.

2020-04-11 19:14:09,127 [3.4.5.366] [6820 - 1] INFO Dell.Services.SupportAssist.SupportAssistInstaller.ViewModel.AppViewModel - Process Argument being Passed : noargument
2020-04-11 19:14:09,191 [3.4.5.366] [6820 - 1] INFO Dell.Services.SupportAssist.SupportAssistInstaller.ViewModel.AppViewModel - Is Installer UI visible : True
2020-04-11 19:14:09,204 [3.4.5.366] [6820 - 1] INFO Dell.Services.SupportAssist.SupportAssistInstaller.ViewModel.AppViewModel - Current Culture being Set: en-US
2020-04-11 19:14:09,342 [3.4.5.366] [6820 - 1] INFO Dell.Services.SupportAssist.SupportAssistInstaller.ViewModel.AppViewModel - Manufacturer Value : Dell Inc.
2020-04-11 19:14:10,239 [3.4.5.366] [6820 - 8] INFO Dell.Services.SupportAssist.SupportAssistInstaller.InstallSupportAssist - All prerequisite product check passed
2020-04-11 19:14:10,265 [3.4.5.366] [6820 - 8] INFO Dell.Services.SupportAssist.SupportAssistInstaller.Installer - Installed Version: 0.0.0.0
2020-04-11 19:14:10,466 [3.4.5.366] [6820 - 8] INFO Dell.Services.SupportAssist.CommonUtilities.CertificateUtility - Is Certificate Subject matches: True
2020-04-11 19:14:11,387 [3.4.5.366] [6820 - 8] INFO Dell.Services.SupportAssist.CommonUtilities.CertificateUtility - Is Certificate Subject matches: True
2020-04-11 19:14:11,509 [3.4.5.366] [6820 - 8] INFO Dell.Services.SupportAssist.CommonUtilities.CertificateUtility - Is Certificate Subject matches: True
2020-04-11 19:14:11,992 [3.4.5.366] [6820 - 8] INFO Dell.Services.SupportAssist.CommonUtilities.CertificateUtility - Is Certificate Subject matches: True
2020-04-11 19:14:14,819 [3.4.5.366] [6820 - 8] INFO Dell.Services.SupportAssist.CommonUtilities.CertificateUtility - Is Certificate Subject matches: True
2020-04-11 19:14:15,270 [3.4.5.366] [6820 - 8] INFO Dell.Services.SupportAssist.SupportAssistInstaller.Catalog.SupportAssistInstallerPackage - Installation triggered
2020-04-11 19:14:20,648 [3.4.5.366] [10160 - 6] INFO Dell.Services.SupportAssist.SupportAssistAgent.BootStrapperMinimized - Thread Activities for service Initialization Started
2020-04-11 19:14:20,773 [3.4.5.366] [10160 - 6] INFO Dell.Services.SupportAssist.SupportAssistAgent.BootStrapperMinimized - Generating RandomNumber as key doesn't exist or null False
2020-04-11 19:14:21,410 [3.4.5.366] [6820 - 8] INFO Dell.Services.SupportAssist.SupportAssistInstaller.Catalog.SupportAssistInstallerPackage - Installation Succeeded with return code : 0
2020-04-11 19:14:21,426 [3.4.5.366] [10160 - 3] INFO eSupport.Common.Client.Service.Master - Master : Listerner invoked freshly
2020-04-11 19:14:21,436 [3.4.5.366] [6820 - 8] INFO Dell.Services.SupportAssist.SupportAssistInstaller.Installer - Installed Version: 3.4.5.366
2020-04-11 19:14:21,441 [3.4.5.366] [10160 - 3] INFO eSupport.Common.Client.Service.Core.ConfigurationInformation - Loading configuration. CanSynch value is : True

@NikhilKiroula 

As I wrote weeks ago, I do not have a laptop under warranty. It's a Latitude e7440. 

I was assigned by Dell to an "expert" to help me and it's been a nightmare. Besides being unable to write a complete sentence in English when they communicate with me, they have been giving me instructions with no details: Go do this to your BIOS.

Um, excuse me, how?

The last instruction I was given, after prompting them for details on how to try to accomplish something that seemed ridiculous because their message was so vague, I ended up being unable to reboot back into my laptop. I kept getting an error "Improper partition table!" If not for all my research on my iPhone on how to fix this, and being persistent, my laptop would now be in the garbage.

I am tired of this. It's going on day after day, week after week, with no resolution in sight. I did try reading up, again, on my own on the Internet and found a way to trigger the app to start via a command prompt, but then it does the same thing:  A screen with the Dell banner across the top, but rest of the screen remains white.

I think Dell needs to either fix this problem that thousands of users are having with their app which is designed, supposedly, to improve your laptop's health, not create an issue, or make a new app that will do the claims of SupportAssist and make it available to its users. It's Dell'ls app, for heaven's sake. They can't fix their own app?

I've been searching and reading on this problem since I got my new AW Ryzen r10 because it would show the same symptoms as everyone is describing, where the loading window gets stuck. 

For giggles, I tried disabling both my wifi and ethernet connection then tried to run SA and it starts right up! I then enabled internet and it worked (*mostly) normally. I tried this 3 times, so the results are repeatable. If you have a live internet connection the program just won't load. 

*The Scan hardware function timed out for me but it could be due to my configuration. All other scans worked. Your mileage may vary.

Strangely enough, v3.4.5 works just fine on my wife's 2-year-old AW laptop.

@Lorimand 

Interesting that some systems run fine and what fix worked for me didn't work for you. I hope they come up with something soon because I do like using it to notify me of driver updates. Good to know someone is looking into it.

Thanks for the update!

@Anonymous @Citizen_MM 

Citizen MM, I tried that and it didn't work for me.

But so both of you, and anyone else following along, know, I have been working with someone from Dell and there is a new version that will be launched in May that addresses these issues. So they are trying, and they definitely are working on coming up with a fix.

So hang tight. I truly believe help is on the horizon.