Sorry it didn't work for you. It wasn't MY solution, though. I just found it and it worked for me. Just make sure you copied the command exactly. It's very hard to figure out where the spaces go.
I tried to paste my line in here but it gets an "access denied" error. So I will paste it below in a picture. Maybe it will be easier to see. Click on the below and it will enlarge.
We’ve seen some new launch issues come in since v3.4.5.366 and we’ve been working with the dev team. Each case seems to be different but there are fixes coming in v3.5 schedule next week or early May and in v3.6 in June. You can possibly verify if your system is having these issues with some steps below.
For example, if you check the SupportAssistAgent.log under C:\ProgramData\SupportAssist\Client\Agent\logs\ApplicationLogs\
I’d recommend going to the end of the log file and search backwards. Search for the word ERROR, match the case.
If you see an error like “ERROR SecureSuperWebSocket - Session:”, the resolved fix it targeted for v3.5 early May.
If you see namepipe type of issues this is targeted for v3.6 June 2020
ERROR Dell.Services.SupportAssist.CommonUtilities.Communication.CommunicationPipeSignatureVerifier - Exception occured while verifying namepipe client Certificate : Cannot access a closed pipe.
ERROR Dell.Services.SupportAssist.CommonUtilities.Communication.CommunicationPipeServer - Exception occured while stopping pipe server Object reference not set to an instance of an object.
ERROR Dell.Services.SupportAssist.CommonUtilities.Communication.CommunicationPipeServer - Failed to start namepipe server: Access to the path is denied.
ERROR Dell.Services.SupportAssist.CommonUtilities.Communication.CommunicationPipeServer - Exception occured while sending message to client: Pipe is broken.
I do not know if this covers all scenarios just trying to give some feedback that we are working with the dev team.
I’ve also seen some talk about opening SA via a command prompt. These are the steps but this doesn’t resolve the above issues to my knowledge. It could resolve launch issues if the appx version for SA isn’t installed correctly.
Open a cmd prompt as Administrator, navigate to the appropriate SupportAssist install path bin folder (example: “C:\Program Files\Dell\SupportAssistAgent\bin”) and execute command without quotes “SupportAssistUI.exe Launch”
Thank you for this reply. I have been working with someone from Dell about this issue. He has examined my logs and I believe that this new release is going to be the answer to mine and others' problems. I look forward to its release.
I appreciate the time he is taking to work with me to resolve this issue. I also appreciate that Dell is truly working on resolving these issues for its users who consider SupportAssist's role in keeping our laptops running well.
I'm sorry to hear that. You can try the Revo uninstaller app. It is great because it finds files left behind after the uninstall of a program (and more) left behind on your computer and gives you the option to delete them. I use the advanced button and delete everything it finds. There were so many of them when I uninstalled the nonworking SupportAssist from my computer.
Lorimand
1 Rookie
•
50 Posts
0
April 29th, 2020 10:00
@Citizen_MM
I'm glad you did find your fix, though. And yes, they truly are working on it. I found that good to know.
CoreTekk
2 Posts
0
April 29th, 2020 11:00
@Citizen_MM
Thank you for your helpful message. I also turned both of them off and it works. Hope Dell finds the bug and fix it in the next Version!
Best regards
CoreTekk
Lorimand
1 Rookie
•
50 Posts
0
April 29th, 2020 12:00
I just got mine to work from a command prompt. Follow the directions from this page and see if it works for you:
https://answers.microsoft.com/en-us/windows/forum/all/dell-support-assist-app-temporary-fix/cd768011-50d9-4661-b4d9-7b4744202e68?fbclid=IwAR1E_0jc2lLEZ2V4_LbPLHF6LF-5PTRzZTwdjbIf-jAIh1eme-72HYh_Uf0
JanPutBe
6 Posts
0
May 1st, 2020 03:00
your solution doesn't work
executing "supportassistui.exe" stops immediately
Lorimand
1 Rookie
•
50 Posts
0
May 1st, 2020 07:00
@JanPutBe
Sorry it didn't work for you. It wasn't MY solution, though. I just found it and it worked for me. Just make sure you copied the command exactly. It's very hard to figure out where the spaces go.
I tried to paste my line in here but it gets an "access denied" error. So I will paste it below in a picture. Maybe it will be easier to see. Click on the below and it will enlarge.
jbilinski
5 Practitioner
•
146 Posts
0
May 1st, 2020 08:00
We’ve seen some new launch issues come in since v3.4.5.366 and we’ve been working with the dev team. Each case seems to be different but there are fixes coming in v3.5 schedule next week or early May and in v3.6 in June. You can possibly verify if your system is having these issues with some steps below.
For example, if you check the SupportAssistAgent.log under C:\ProgramData\SupportAssist\Client\Agent\logs\ApplicationLogs\
I’d recommend going to the end of the log file and search backwards. Search for the word ERROR, match the case.
If you see an error like “ERROR SecureSuperWebSocket - Session:”, the resolved fix it targeted for v3.5 early May.
If you see namepipe type of issues this is targeted for v3.6 June 2020
ERROR Dell.Services.SupportAssist.CommonUtilities.Communication.CommunicationPipeSignatureVerifier - Exception occured while verifying namepipe client Certificate : Cannot access a closed pipe.
ERROR Dell.Services.SupportAssist.CommonUtilities.Communication.CommunicationPipeServer - Exception occured while stopping pipe server Object reference not set to an instance of an object.
ERROR Dell.Services.SupportAssist.CommonUtilities.Communication.CommunicationPipeServer - Failed to start namepipe server: Access to the path is denied.
ERROR Dell.Services.SupportAssist.CommonUtilities.Communication.CommunicationPipeServer - Exception occured while sending message to client: Pipe is broken.
I do not know if this covers all scenarios just trying to give some feedback that we are working with the dev team.
I’ve also seen some talk about opening SA via a command prompt. These are the steps but this doesn’t resolve the above issues to my knowledge. It could resolve launch issues if the appx version for SA isn’t installed correctly.
Open a cmd prompt as Administrator, navigate to the appropriate SupportAssist install path bin folder (example: “C:\Program Files\Dell\SupportAssistAgent\bin”) and execute command without quotes “SupportAssistUI.exe Launch”
Lorimand
1 Rookie
•
50 Posts
0
May 1st, 2020 09:00
@jbilinski
Thank you for this reply. I have been working with someone from Dell about this issue. He has examined my logs and I believe that this new release is going to be the answer to mine and others' problems. I look forward to its release.
I appreciate the time he is taking to work with me to resolve this issue. I also appreciate that Dell is truly working on resolving these issues for its users who consider SupportAssist's role in keeping our laptops running well.
JanPutBe
6 Posts
0
May 2nd, 2020 01:00
Dear Sir
i tried. The program start but also stops immediately without and error message
I launch the program in a command window with administrator rights
greetings
Jan
Lorimand
1 Rookie
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50 Posts
0
May 2nd, 2020 12:00
@JanPutBe
I am a female, if you were directing that last comment to me. My first name is Lori.
Lorimand
1 Rookie
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50 Posts
0
May 2nd, 2020 12:00
@ctg
I really don't know. I'm not in on that. All I know is that my SA is v 3.4.5.
It is supposed to be offered, if I'm not mistaken, this coming week. Fingers crossed.
Lorimand
1 Rookie
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50 Posts
0
May 6th, 2020 12:00
@Penybont
I'm so happy for you! And you're so welcome. I owe a lot of the help I got to the Dell tech who has helped me out. Just paying it forward. Enjoy!
SD314
1 Message
1
May 6th, 2020 20:00
I wish this was the case for me.... completely uninstalled and reinstalled 3.5.0 and I still can't get past the start screen.
Bill146
2 Posts
0
May 7th, 2020 04:00
Kudos to Dell Loaded version 3.5 and all seems to work fine..
Lorimand
1 Rookie
•
50 Posts
0
May 7th, 2020 07:00
@SD314
I'm sorry to hear that. You can try the Revo uninstaller app. It is great because it finds files left behind after the uninstall of a program (and more) left behind on your computer and gives you the option to delete them. I use the advanced button and delete everything it finds. There were so many of them when I uninstalled the nonworking SupportAssist from my computer.
Wishing you luck.
boze
5 Posts
0
May 8th, 2020 13:00
Version 3.5.0 solved the problem.