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June 17th, 2019 05:00
SA, issue with scanning service
I have a problem scanning my computer. While other functions are typically performed, the computer scanning service is not running. The last time the service was executed was 23-5-2019.Can someone tell me what is going on?????
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fireberd
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June 17th, 2019 06:00
To be frank, we have seen problems (or non problems) with the Support Assist. If the PC is working OK I wouldn't worry about Support Assist. Many users have either disabled or uninstalled Support Assist. Any desired driver updates are manually downloaded and installed.
unBIOSed
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June 17th, 2019 14:00
I had to get rid of SupportAssist, it broke my Windows installation. I do not trust Dell's programming.
robert p
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June 18th, 2019 06:00
Hi PAIXTARAS,
Thanks for posting and for providing your service tag information.
Please uninstall all instances of SupportAssist. You may need to use a 3rd party program uninstaller to get them all as some people have reported as many as 3 instances running. Once that is completed, update your bios version and please install the latest version of SupportAssist .
Post back to let us know if that resolved your issue.
unBIOSed
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June 23rd, 2019 20:00
@robert p
Does the user actually need to install SupportAssist again, after solving the problem? I thought it was optional.
robert p
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June 24th, 2019 04:00
No. Only if the user wants to continue using SupportAssist.