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1 Rookie
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18 Posts
42
95019
May 21st, 2018 12:00
SA, latest version not working
I downloaded the latest version of SA (Support Assist) (Version 2) a few days ago.When I try to open it, it tries to load but won't load properly (icon just continues to flash and flash), with a message that optimization tools are loading.
The same problem occurs when I try to open it as administrator. There is no option to repair this app when I go to Settings. The only 2 options are "modify" or "uninstall"
This new version of Support Assist is installed on both my XPS 8930.
Is any body else having a problem with this latest version? Any advice would be greatly appreciated
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Patty4243
3 Posts
1
June 18th, 2018 12:00
I have the same problem with my Inspirion 3668. But when I got to apps I am totally confused about what I am to uninstall and reinstall. There is as follows:
Support Assist version 1.2.0.0 - 6/13/2018
Support Assist version 2.2.1.23 - 6/13/2018
Support Assist Remediation 5/16/2018
Support Assist Update Plugin 5/14/2018
And everyday I get a notice when I start my pc that I need to run Support Assist. But it doesn't work. Which do I uninstall and re-install. Help! Please
ssouto
1 Message
1
June 18th, 2018 14:00
hola, el mismo problema, no funciona
H22
4 Posts
1
June 18th, 2018 14:00
How can Dell get this wrong? Support tools is a core fundamental. Wow.
Polecat 26
2 Posts
1
June 18th, 2018 17:00
Having same issues
dspecht99
1 Message
0
June 18th, 2018 19:00
My Support Assistant tries to run every night and just hangs. I emailed Dell..... I wonder if they will fix it or just wait for all of us to buy new computers?
Pinkal K
8 Posts
0
June 18th, 2018 19:00
Hello,
Please Go to Control Panel, programs and featured and Uninstall Dell support assist. If you see Dell Update and Dell Update Plug in, please uninstall it too.
Then download this:
http://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe
It will work.
Pinkal K
8 Posts
2
June 18th, 2018 19:00
Hello,
Please Go to Control Panel, programs and featured and Uninstall Dell support assist. If you see Dell Update and Dell Update Plug in, please uninstall it too.
Then download this:
http://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe
It will work.
Devest8er
2 Posts
0
June 19th, 2018 05:00
uninstall then reinstall works fine,
Pinkal K
8 Posts
1
June 19th, 2018 05:00
Hello,
Please Go to Control Panel, programs and featured and Uninstall Dell support assist. If you see Dell Update and Dell Update Plug in, please uninstall it too.
Then download this:
http://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe
It will work.
Pinkal K
8 Posts
0
June 19th, 2018 05:00
Hello, Please Go to Control Panel, programs and featured and Uninstall Dell support assist. If you see Dell Update and Dell Update Plug in, please uninstall it too. Then download this: http://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe It will work.
Pinkal K
8 Posts
1
June 19th, 2018 07:00
Hello,
Please Go to Control Panel, programs and featured and Uninstall Dell support assist. If you see Dell Update and Dell Update Plug in, please uninstall it too.
Then download this:
http://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe
It will work.
brawl6
1 Message
0
June 19th, 2018 11:00
Thanks....it definitely worked!
Variable88
2 Posts
0
June 19th, 2018 11:00
Having the same problem. I was also just prompted to download an Alienware update, and I clicked on it.... only to have nothing happen. This isn't good if this situation persists.
Variable88
2 Posts
0
June 19th, 2018 11:00
Thanks Pinkal K - it seems to be working. I downloaded the same one from the Dell website (or so I thought) and it didn't work. I'm wondering why they aren't giving us solutions for more official channels.
vcb1404
1 Rookie
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2 Posts
0
June 19th, 2018 11:00
I have the same problem on my Dell XPS-15-9560. When I try to run Support Assist, it does not respond and will not run.