SA, latest version not working

Same here, it checks for updates then I get an error message.  **bleep**?

I read on another thread in the forum that Dell had issued a new version of Support Assist in July, so again I uninstalled everything and reinstalled from the Dell website.

All was fine for a few days, then again I kept getting an Apps crash in my reliability monitor and Support Assist would freeze and not run at all.

I have now disabled Support Assist yet again, but interestingly enough, after doing so, still received the following message:

" TelemetyUtility stopped working

Faulting Application Path: C:\Program Files\Dell\SARemediation\audit\TelemetryUtility.exe"

I can't find SA Remediation in apps or programs so all of this is a complete mystery to me.

This problem with Support Assist seemed to arise with the Feature Windows update (version 1803) which was in May. It is now the end of August.

Mine too!  I can't even uninstall it!  what is that all about?

...and me.

C'mon Dell - if we can reach Mars & the sun, why is this so difficult to fix?

Same here. I get support assist notification but the program does not run at all.

Add me to the list. Would very much like this fixed!

Same for me:

SupportAssist does not run.

I also can't uninstall as following message is given:

Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: WickInstaller 1.5CE21306_A484_4807_9F74_29446153A569, location: C:\Program Files/Dell/SupportAssistAgent\PCDr\Installer\SupportAssist_6.0.6992.1111_x64.ex, command -INTERNL_UninstallFromMsm

Sigh .....

Yep. This is obviously an ongoing issue with the software. I bought my machine 6 months ago and there's a supportassist issue almost monthly. I"m guessing there's a bad line of code in there somewhere when they push out the update and rolling back to the downloaded version takes the buggy code back out. I'll have to look into how to prevent supportassist from updating, since I suspect that's where the problem lies.

Dell.... fix your $hit already.

ooGlory00 - There is a new release expected in a couple of weeks, v3.0.1 that should fix a lot of the scanning\unexpected errors.  Once installed\upgraded please verify if the issue still occurs. 

In the meantime, If you could open up the SupportAssistAgent.log under C:\ProgramData\SupportAssist\Client\Agent\logs\ApplicationLogs

You can search for “Error Code 107” or “name Pipe connection to PcDr” as these are a couple of errors we’ve been tracking or search the word ERROR and provide those lines to confirm this isn’t something new or not seen before.

Today is 19 of Sept. 2018 and Dell has not helped a single person here. Support Assist. gets to the point it is scanning the hardware and then tells me there is an error to get help. 

Dell....your subjects need you!

Support Assist does not finish loading.  Errors in the SupportAssistAgent.log:

2018-09-22 20:34:58,240 [2.2.3.12] [16868 - 58] ERROR Dell.Services.SupportAssist.DataAccessLayer.DataAccess - An exception occured While reading Enqued alerts details : No se puede reconocer la cadena como **bleep** DateTime válido.

2018-09-22 23:04:16,991 [2.2.3.12] [16868 - 29] INFO Dell.Services.SupportAssist.CommonUtilities.ServiceWindowLauncher - Last error code while querying user token 0

2018-09-22 23:04:23,241 [2.2.3.12] [16868 - 30] INFO Dell.Services.SupportAssist.CommonUtilities.ServiceWindowLauncher - Last error code while querying user token 1008  (MANY TIMES)

2018-09-23 07:21:05,124 [2.2.3.12] [16868 - 29] INFO Dell.Services.SupportAssist.CommonUtilities.ServiceWindowLauncher - Could not get user token, last WIN32 error was 1008

2018-09-22 23:04:32,278 [2.2.3.12] [16868 - 30] INFO Dell.Services.SupportAssist.CommonUtilities.ServiceWindowLauncher - Last error code while querying user token 2

2018-09-22 23:04:32,278 [2.2.3.12] [16868 - 30] INFO Dell.Services.SupportAssist.CommonUtilities.ServiceWindowLauncher - Could not get user token, last WIN32 error was 2

Dear User, can you explain your issue related to SupportAssist the log files details which you have mentioned all are INFO i can see only one error which is related to Date time stamp.

If you can explain your issue better then I can try to help you.

Thanks

DELL-Nikhil K

Social Media and Community Professional
#iwork4Dell

Have also had problems with v 2.2.3.2 for several months (since I upgraded m Inspiron 620 to 8Gb RAM) - crashes out on hardware scan with "name Pipe connection to PcDr" in error log.  Looking forward to v 3.... :)