SA, latest version not working

Hi, everytime i open the Dell SupportAssist, it loads for a long time and finally show me this screen. Can you help? Thanks

https://imgur.com/ZKFdXUW

my laptop is Inspiron 7567

Am very happy to hear that a new version of Support Assist is being released. I do hope that it resolves all the issues since it has been over 4 months since my initial post.

The software appears to be a great tool so let's hope that this version works as it should!

I tried solution posted from Dell  and still will not open or run.  Any further ideas

I see that no one has this issue resolved. I had the latest version installed and after a windows update it no longer loads. I uninstalled and reinstalled and on the reinstall it says that the internet connection is lost and the install was cancelled. I checked the security settings and that is not the issue. I see one person says the issue has persisted for 4 months with no resolution, what now?

I have the latest version installed and the Windows Apps crashes even though the program works if launched manually (running SupportAssistUI.exe launch); i tries uninstalling/reinstalling, no change.

Error message (in French) :

C:\Program Files\WindowsApps \.....\SupportAssistAppWire.exe

La zone de données passée à un appel système est insuffisante

Running Windows10Pro x64

Thanks

Hi gpicker,

We have one open issue with Windows 10 OS version 1803 RS4 where SupportAssist is not getting installed and we are working with Windows team on this issue.

Can you let me know the SupportAssist version which you are trying to install and your installed OS version.

Thanks

DELL-Nikhil K

Social Media and Community Professional
#iwork4Dell

I also have the same problem on an XPS 2720 desktop. I cannot understand why Dell hasn't released a fix for this problem since many people seem to have it, and all of the suggested fixes that are listed here--including uninstalling and re-installing--have not worked.  

I have the same issue, have the latest version of Win10, checked my security level and it's correct, but my error message says one thing that nobody else has mentioned, which is "Invalid value for registry". I am proficient with the registry editor, so if someone can tell me what the correct value for this entry is, I can fix my issue.

My complete error message is:

dell-supportassist:?launch/Action=ScheduleScanConfirm/Mode=Normal

Invalid value for registry

right click icon run as administrator

I have the same issues as CHW_2015.

Two days ago I tried to run SA only to find there was no longer a shortcut on my desktop nor in the Start menu.

When I checked Programs & Features I learned that v3.0.1.62 was installed on 10/2/2018.

My Win 10 version is 1803 (build 17134.285)

I don't want to make matters worse by guessing what to do about it. What is the best approach to fix this issue?

Should I be able to simply uninstall from Programs & Features, then download & reinstall?

Frank

Hi s.cullen,

can you share few details related to your issue.

• SupportAssist installed version
• SupportAssist installed size under control panel
• Operating System details
• Which Antivirus is installed on your system?

For workaround :- can you try below steps as workaround.

1. Open command prompt as admin
2. run "cd C:\Program Files\Dell\SupportAssistAgent\bin"
3. run "SupportAssistUI.exe launch"

let me know if above workaround works for you.

Thanks

DELL-Nikhil K

Social Media and Community Professional
#iwork4Dell