SA, latest version not working

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@DELL-Nikhil K wrote:

For workaround :- can you try below steps as workaround.

1. Open command prompt as admin
2. run "cd C:\Program Files\Dell\SupportAssistAgent\bin"
3. run "SupportAssistUI.exe launch"

let me know if above workaround works for you.

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Same issue here.  It looks like everything is in place except links.  There are no links anywhere to run the program.  The program runs if I use the steps above.

Thank you Dell!

The latest version of Support Assist (Version 3.0.1.62) automatically downloaded to my desk tops and laptops and so far is running without any problems. I have pinned it to the task bar so that I can open it from there.

1. IE v11 though I never use it.

2. Deleted IE cache. However my issue won't allow me to launch SA because, as I previously said, there are no longer any SA shortcuts on the desktop nor in the Start menu to do so. I did manage to run SA v3.0.1.62 using your instructions to s.cullen about using the Command Prompt.

3. Registry does have the correct dword value 0x0001af9

4. Dell SupportAssist for PCs does appear in the Allowed Apps list.

The problem now is launching SA without having to use to the Command Prompt. I manually created a desktop shortcut to SupportAssistUI.exe and configured it to Run As Admin, but it does not launch SA. As TechHiker said, there are no links anywhere to run the program. Which was the original issue I experienced.

@jbilinski- No dice with the new v3.0.1. My previous SupportAssist was working until I downloaded/installed this new version. Now it won't run the hardware scan - again. Whatever bugs were fixed in 3.0.1 this issue of hardware scan not running was NOT fixed.

I will try uninstalling/re-installing, but I don't hold out much hope for that method either. This really needs to be fixed!

After completely uninstalling and re-installing - and removing C:\Windows\Temp\SupportAssistAgent folder and rebooting - I was able to successfully run the hardware scan!

Previously, I had just done an update of the SupportAssist. It appears that a fresh install - and not just an update - could be the ticket. Fingers crossed.

I removed the C:\Windows\Temp\SupportAssistAgent folder per an earlier post. I don't know if this made the difference or not.

It would appear to me that Dell needs to work on their installer if remnants of a previous installation cause such trouble when updating.

In an attempt to get working shortcuts, I uninstalled v3.0.1.62, restarted, then reinstalled.  SA did work, but no shortcuts were installed.  Nor did a manually created shortcut configured to run as admin work, it does nothing when double-clicked. This SA version is indeed faulty.

FWIW I have spend more time trying to fix these ongoing issues with SA than I do actually using it.

So, Dull DOES have an software engineering team.  Great news.  Did they take the summer off?  But, again, it may not be all about Dull.  They can work on a stable app for V.1803, then in a month, MS issues 1809.  These Feature Updates are intense, too, similar to Service Packs in ancient times.  I'm not messing with it now, but will keep checking back here, for some future success stories.  In case you all haven't noticed, Dell and Intel are rolling back drivers in droves, which I think may be related to all of this.  Example:  at some point, Dull would not provide a driver for Intel graphics, and it reported that a major product reboot was coming soon.  Has not happened, yet, and Intel's driver interrogation is not doing ANY BETTER.  (Current drivers are mostly from ~2015.)  MARS!  And, don't forget -- they nailed PLUTO!!!

Are you dell guys kidding? How is THAT marked as a solution? V3 installed, same issue - loading forever. 

I don’t have Redstone 4; I have the earlier Skylake U (Intel i-7-6500U processor) on an Inspiron 15-7569 (64-bit), BIOS 1.18.0.  I am running Support Assist 3.0.1.62, updated and installed on Oct 3 at 9:47 PM.  An hour and a half later, Windows 10 updated to version 1809 (11:15 PM.)  I had no icon for SA anywhere, but I found SA in the Start App list (left side of Start screen) and by right-clicking I pinned an icon on the Start screen and under More, pinned an icon to the TaskBar, and then I made a shortcut for the Desktop.  I updated Windows on Oct 9 (Patch Tuesday) and now have version 1809 Build 10.0.17763.55.  Get-Drivers-and-Downloads appears to be working (at least it reports in History that it completed and found no updates (“scheduled” on Oct 6 and “manual” on Oct 15). However, Hardware Scan does not work; the last time it ran (and passed) was on Sept 25 in the previous version of SA (2.2.3.2).  I do hope the Support Assist team will get it to work on processors  earlier than rs4.

I have the exact same issue. Dell XPS on Win 10 Pro 1803

Same here on inspiron 5579 i5-8250u, never ending loading and error message.

Here's an update to my note of Oct 15 about not being able to run the Manual Hardware Scan on my Inspiron-7569, Windows 10 Pro, version 1809.   I have not taken any of the remedies suggest here in this thread.  Essentially, I have just ignored Support Assist altogether. But, yesterday I decided to run Support Assist,  the first time since Oct 15.   Manual Hardware Scan works now!!!  It is still version 3.0.1.62 and it is still the same Support Assist that was installed October 3.  In addition, I have not had any Quality/Cumulative updates between Oct 15 and Oct 26.  I have had a number of Definition/Windows Defender Anti-Virus updates (one or two per day between Oct 15 and Oct 26).  I had a Firefox update from version 62.x to version 63.0 on Oct 24.  That's the only thing I can think of that might have affected the situation so that the Manual Hardware Scan runs now.