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13 Posts

6146

August 7th, 2020 13:00

SA, recommended updates keep failing

No matter what I do.  These SA (SupportAssist) updates fail to install.  And of course I can find the reason why.

 

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4 Operator

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20.1K Posts

August 7th, 2020 14:00

Support Assist is not always right about updates on a laptop. You can ignore the suggestions. You should have mentioned what exact model you have. Go to your download page yourself and check the Alienware Command Center software that is recommended. It might not be needed or you might already have it.

6 Professor

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5.3K Posts

August 7th, 2020 14:00

It's an Aurora R10 desktop.  Try uninstalling and reinstalling the supportassist program that's trying to do the update, that has worked for me.

6 Professor

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5.3K Posts

August 7th, 2020 14:00

It's only supposed to offer updates relevant to the service tag.

Do you already have AWCC and the oc tab?

August 8th, 2020 03:00

I also am having problems with my Aurora R10 Ryzen. It is stuck here:

Please wait while we downloand and install drivers 

Installing updates 4 of 4...

(The computer also has no audio now.)

August 8th, 2020 03:00

How do I do that? Will it invalidate my warranty if I do?

13 Posts

August 8th, 2020 05:00

@r72019 

I do have AWCC and OC. 

I download the OC update manually and successfully installed it.  Bypassed SupportAssist.  This update is no longer shown in SA.

I downloaded the AWCC update manually as well and install it. Bypassed SA.  This update STILL shows in SA.

What I'm getting from this experience is to not use SA what so ever.  It's buggy, hangs, and is unreliable.

6 Professor

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5.3K Posts

August 8th, 2020 07:00

No reinstalling support assist won't void the warranty.

6 Professor

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5.3K Posts

August 8th, 2020 07:00

See this.

6 Professor

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5.3K Posts

August 8th, 2020 07:00

I'd use revo uninstaller but you can also do it via control panel and then go to add remove programs.

6 Professor

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5.3K Posts

August 8th, 2020 07:00

"I downloaded the AWCC update manually as well and install it. Bypassed SA.  This update STILL shows in SA."

Yeah that's why I suggested reinstalling it.  

1 Message

November 27th, 2020 18:00

Try running all the tests on Support Tests, then retry the updates. That somehow worked for me .

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