Unsolved
1 Message
0
722
September 5th, 2021 17:00
SA, still list installed BIOS
hey i need help i installed the new bios update from the dell website downloading the executable but the update its still showing up on my support assistant what you recommend me to do?
0 events found
No Events found!
DELL-Chris M
Community Manager
•
56.9K Posts
•
232.1K Points
0
September 15th, 2021 08:00
Since the latest BIOS was successfully installed, you can ignore the SA (SupportAssist) listing, or uninstall/reinstall SA to see if it fixes the list.
XPS_Man
7 Practitioner
•
2.4K Posts
•
12K Points
0
September 16th, 2021 08:00
if you have warranty contact Dell support and they will remove the incorrect update by changing some config files. These files are not publicly available. ( had a word with them couple of months ago for same issue)
If you don't have warranty,. remove supportassist using Revo uninstaller.
Once done, reboot and reinstall support assist.
jbilinski
7 Practitioner
•
146 Posts
0
September 16th, 2021 13:00
Since you downloaded from the web-site, verify the version on the web-site is matching what's in System Information. I've had two cases recently I'm working on where the cx launched the exe, asked for a restart but the BIOS did not update. So verify version matches otherwise SA is doing it's job in detecting it.