Unsolved
1 Rookie
•
46 Posts
0
638
August 2nd, 2020 12:00
Support Assist / Diagnostic Issues
I have a friend with a 3 y.o. Inspiron laptop which has been having a whole bunch of misc. problems lately. I tried to run Support Assist, but keep getting the following error message:
"An unexpected error occurred while running this request. SupportAssist was unable to complete the requested task at this time. To retry, close the SupportAssist application and run the task again."
When I try running the diagnostics on the website's support page, it scans and and seems to keep freezing about 30% into it. I'm also lately having a problem getting the website to recognize the laptop using auto-detect.
Any suggestions or advice are greatly appreciated. Thank you in advance.
Solution
Uninstall Dell SupportAssist, follow the instructions below.
- Search for Control Panel -> Press Enter -> Click Programs -> Programs and Features.
- In the Programs and Features window, Select Dell SupportAssist and click Uninstall.
- In SupportAssist Uninstall prompt, Click Yes to uninstall.
Once the uninstall is completed, restart the system and then reinstall the latest version of Dell SupportAssist from the dell site