Support Assist - Problem or Feedback

Question

I have used Support Assist for many years on multiple Dell products.  I just installed the latest version (3.13.2) and unlike all previous versions, Hardware Scan did not scan attached external drives (hard drives not SSD).  I have 2 always attached, and in the past the scan checked sectors, etc. for read-write issues.  Was this change on purpose or did something get missed with this update?

tolduso · Answer

I had noticed the same thing on the 3.13.2 version that came out in December, I have 2 externals that are always connected in addition to the SSD and HDD that are in the pc. Hard drives were not scanned on hardware scan.

Rich_in_NJ · Answer

To Dell:  Please go back to scanning all drives, internal and external.  Thank you.

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