Support Assist stuck with log error

Question

Dear all,I hope this finds you well,I have an Alienware 15 R2 ...4 months ago, support assist had issues of not running properly,I followed the youtube video of how to do reinstall support assist but it failed many times...I was busy with my college studies so I didn't do anything about it then,Today I have decided to look into it again as I hit the install after making sure everything is deleted (file & registry)...While the installer is running, I open task manager to locate the application and find the logs (SupportAssistAgent.log) which always ends with the error:ERROR Dell.Services.SupportAssist.SupportAssistAgent.BootStrapperMinimized - Unable to move config files, System.IO.IOException: Cannot create a file when that file already exists.at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)at System.IO.File.InternalMove(String sourceFileName, String destFileName, Boolean checkHost)at Dell.Services.SupportAssist.SupportAssistAgent.BootStrapperMinimized.c26fdce29566cca4a6fbdd8198e92c346()INFO Dell.Services.SupportAssist.SupportAssistAgent.BootStrapperMinimized - BootStrapper : Thread Activities Initialization Completed Where is the file that exists and causing the installation to hang...?When I say hang, I mean I left the installer 24 hours active and it remained the same with the same log timestamped since the last error and info logged,I have tried SupportAssistInstaller.exe and aulauncher.exePlease help me resolve this issue...I'd be more than happy to provide logs or any file that would assist in providing a solution for me and others...Thank you in advance...

ThomasAAT · Answer

First make sure that windows is up to date with the latest updates. There is a new update for SA (version 3.3.3). So uninstall your current version and run CCleaner to fix registry errors and temp files. Restart your pc and download SA installer from here: https://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe Run it as administrator and let it do is thing.

SupportAssist for PCs

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