Support Assist

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Thanks for information.  I will not reinstall support assist; will check for updates manually.

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@HKP11 wrote:

... I will not reinstall support assist; will check for updates manually.

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Hi HKP11:

You didn't mention your Windows operating system or Dell computer model but I occasionally use Dell Update v4.5.x to run manual update checks for Dell software and drivers and prefer that utility to the resource-heavy (and often buggy) SupportAssist v3.10.x.

I've also disabled the optional SupportAssist OS Recovery program (a.k.a. Dell SupportAssist Remediation) for similar reasons and now use Macrium Reflect Free for creating a bootable USB stick and full disk images just in case I ever have to perform an emergency recovery - see my 03-Apr-2022 post in r72019's SupportAssist PC-Doctor Module, 100% CPU and RAM Usage! for further details. Services for Dell Support Assist and Dell SupportAssist Remediation are both currently disabled on my Inspiron 5584 so neither program can start automatically at boot-up, and I imagine I'll be uninstalling both these programs (as well as the Dell SupportAssist OS Recovery Plugin for Dell Update, as outlined in the initial steps of DELL-Chris M's SA Uninstall / Reinstall) in the near future if Dell doesn't do something soon about their buggy behaviour.

HINT:

If you've already uninstalled SupportAssist note that you might notice that you're prompted to re-install SupportAssist every time you want to run a manual check for updates (i.e., when you click the blue "Check for Updates" button) from the support page for your computer model. If that happens go to https://www.dell.com/support/home/en-us?app=products and enter your unique Service Tag. That should take you directly to the support page for your computer model, and if you select the "Drivers and Downloads" tab and expand the "Find Drivers" section it should only display updates that match your specific Service Tag / hardware configuration. From the support page for my Inspiron 5584 when I follow this procedure:

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64-bit Win 10 Pro v21H2 build 19044.1766 * Firefox v101.0.1 * Microsoft Defender v4.18.2203.5-1.1.19300.2 * Malwarebytes Premium v4.5.10.200-1.0.1702 * Macrium Reflect Free v8.0.6758 * Dell SupportAssist v3.10.4.18 * Dell Update for Windows Universal v4.5.0 * Dell SupportAssist Remediation v5.5.2.16157 * Inspiron 5583/5584 BIOS v1.18.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620

Dell has done nothing to correct this issue!!  Where is the support!  My Aurora 6 Support Assist was working fine last month, went to use it and it says that it encountered an issue, and can not load, also there is a new version and it also failed to install, what is gong on with Dell?????????????