Try using the Dell Update application instead. I find it to be more reliable for downloading and installing updates than SupportAssist.
If that doesn't work, try adding the C:\Program Files\Dell\SupportAssistAgent folder to the exceptions allowed in your security program. Sometimes, security programs block SupportAssist from running correctly.
I'm retally disappointed ... multiple machines, Support Assist quit working correctly several weeks ago and apparently there is no fix for it. Uninstalled it completely, rebooted, cleaned out the registry, rebooted again. Reinstalled the "latest version" and still won't work.
Evidently it needed to be "fixed" or "improved"...
Just going to sit back and wait a while and not waste anymore time on it until they sort if out again.
garioch7
5 Practitioner
•
303 Posts
0
February 6th, 2021 08:00
@PLW WHIT
Try using the Dell Update application instead. I find it to be more reliable for downloading and installing updates than SupportAssist.
If that doesn't work, try adding the C:\Program Files\Dell\SupportAssistAgent folder to the exceptions allowed in your security program. Sometimes, security programs block SupportAssist from running correctly.
I hope this helps. Have a great day.
Regards,
-Phil
BikerTrash
2 Posts
0
May 29th, 2021 03:00
I'm retally disappointed ... multiple machines, Support Assist quit working correctly several weeks ago and apparently there is no fix for it. Uninstalled it completely, rebooted, cleaned out the registry, rebooted again. Reinstalled the "latest version" and still won't work.
Evidently it needed to be "fixed" or "improved"...
Just going to sit back and wait a while and not waste anymore time on it until they sort if out again.