SupportAssist 2.2.0.253 still loading Cant open

Hi guys ! i recently updated my supportassit and when i try to open , i can see my number in top right , but i cant clik or make something , still infinite loading , i tryed to open i leave and comeback 30 min later and still loading anyone got solution for this ? i love this application i tryed to reformated my pc , deleted and re installed , and still got the problem