I have tried all the solutions on page 1 for the 5th time and I even removed some other registry keys that had the term "SupportAssist" in them. I restarted my computer and installed SupportAssist again. When I click on the program from the start menu it does not even open, nor is it visible on the task manager. There have been 3 major cumulative updates from Microsoft since I started this tread and I doubt Dell is keeping up with them. How about they release a new version which takes the latest updates into account? Seriously, the present SupportAssist program is the very worst I have ever tied to use. Even middling to bad programs at lest open!
I'm fighting the same problem. Dell SupportAssist 3.2.1 can't get past loading. It tries to load for a long time and if I let it run long enough, it ends on "We ran into an unexpected issue with SupportAssist. Restart your PC and try again." Restarting doesn't help. Nor has painstakingly following directions to completely uninstall and reboot before reinstalling - which I've done several times based on instructions posted in several different forums.
I'm on a year-old Inspiron 7560 (warranty expired a couple of months ago) that came with Windows 10 already installed. I use Norton to protect it and I let everything update automatically. Although I'm highly technical, I don't do anything unusual/extreme/dangerous on this laptop.
I'm astonished that Dell makes maintenance software that cannot even start.
BTW, when I go to Dell's website to look for drivers, it wants to start SupportAssist - and says it needs to be installed (even though it's already installed).
If the clean-up steps mentioned earlier in this thread did not work. There have been some cases where the install needed to be performed with an administrator account. Event Viewer would show a permission error.
To enable, activate or turn on this built-in Administrator account, type CMD in the search box. CMD will appear at the top. Right-click on it to ‘Run as administrator’.
reboot device, login as new Administrator, should be a new user. Install SupportAssist again from URL (clean-up steps should probably be executed prior)
I have tried several of the suggested options is safe mode too. Nothing works. Please can we have an OFFICIAL statement from Dell about the status of SupportAssist and the inability of Dell customers to keep their systems up to date?
Qualon
8 Posts
1
May 25th, 2019 11:00
Useful Idiot
3 Posts
0
May 26th, 2019 09:00
I'm fighting the same problem. Dell SupportAssist 3.2.1 can't get past loading. It tries to load for a long time and if I let it run long enough, it ends on "We ran into an unexpected issue with SupportAssist. Restart your PC and try again." Restarting doesn't help. Nor has painstakingly following directions to completely uninstall and reboot before reinstalling - which I've done several times based on instructions posted in several different forums.
I'm on a year-old Inspiron 7560 (warranty expired a couple of months ago) that came with Windows 10 already installed. I use Norton to protect it and I let everything update automatically. Although I'm highly technical, I don't do anything unusual/extreme/dangerous on this laptop.
I'm astonished that Dell makes maintenance software that cannot even start.
Useful Idiot
3 Posts
0
May 26th, 2019 09:00
BTW, when I go to Dell's website to look for drivers, it wants to start SupportAssist - and says it needs to be installed (even though it's already installed).
That's the result of a fragile design...
jbilinski
5 Practitioner
•
146 Posts
2
May 29th, 2019 07:00
If the clean-up steps mentioned earlier in this thread did not work. There have been some cases where the install needed to be performed with an administrator account. Event Viewer would show a permission error.
To enable, activate or turn on this built-in Administrator account, type CMD in the search box. CMD will appear at the top. Right-click on it to ‘Run as administrator’.
see URL for reference.
https://www.thewindowsclub.com/activate-windows-super-administrator-account
Type:
Net user administrator /active:yes
reboot device, login as new Administrator, should be a new user. Install SupportAssist again from URL (clean-up steps should probably be executed prior)
https://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe
To disable this built-in Administrator account, type this command & hit Enter:
Net user administrator /active:no
Qualon
8 Posts
0
May 31st, 2019 10:00
I have tried several of the suggested options is safe mode too. Nothing works. Please can we have an OFFICIAL statement from Dell about the status of SupportAssist and the inability of Dell customers to keep their systems up to date?
gdof15
1 Rookie
•
27 Posts
0
September 30th, 2019 13:00
Same issue. Tech support spent all morning trying to fix my PC. They're going to their s/w engineers and will call me back Wed.
jaredstill
1 Message
0
December 23rd, 2019 14:00
Windows 10 1809 - SupportAssist would simply no longer install under my user account.
Enabling the Administrator account (please set a password) and installing and running as Administrator worked.
This is undoubtedly a Windows isssue, not a Dell issue.
SupportAssist found errors with the RTC clock accuracy in my Dell Precision 3520.
At least SupportAssist is now working.
Extended Bios Diags passed with flying colors though