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October 5th, 2019 12:00
SupportAssist 3.3.3 Keeps Loading! or says "Unexpected Issue" !
After reading the long list of posts on this, and noticing the long list of solutions that DO NOT WORK,
I found the out the only way to use SupportAssist is to Un-Install it via Control Panel, then download it from Dell online, and re-install it.
Rinse and Repeat.
So, for example, if you install it today, it works fine to update your system and check your hardware ...etc.
Then tomorrow or next week, if you plan to use it again, it will get stuck loading forever, or pops up a "Unexpected Issue" window (See image below). So you'd have to again Uninstall and Reinstall it to get another shot of using it!
This sucks. But what other choices do we have?
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speedstep
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47K Posts
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October 10th, 2019 10:00
UNINSTALL support assist.
UPGRADE INTEL RST
Systems running driver version 15.9.x, 16.0.x, 16.5.x, or 16.7.x should update to the latest version.
https://downloadcenter.intel.com/download/29094/
INSTALL LATEST VERSION AS administrator.
Not from warez site directly from dell.
Customers can download software from
https://downloads.dell.com/serviceability/Catalog/SupportAssistInstaller.exe