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1 Rookie
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31 Posts
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1476
January 23rd, 2020 21:00
SupportAssist 3.4.0 Will Not Uninstall, Run or Upgrade
Following several unsuccessful attempts to upgrade SA from 3.4.0 to SA 3.4.1 on my T5810:
I attempted to uninstall SA completely and start over. However, SA would not uninstall from Control Panel, or from from the Start menu. It goes through the uninstall sequence, but it is still there, listed in Control Panel--> Programs and Features.
SA is still there. It will not uninstall, run or upgrade, so it is now totally useless.
Any ideas how to fix this?
Neil Howard
Precision T5810 Owner Since 23Feb2018
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ironweed
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February 21st, 2020 00:00
My SupportAssist 3.4.1 goes in to
Loading PC optizmation tools and just stays there, twinkling away.
Re-starting the machine is no help.
And no help messages or anything else obviously wrong.
speedstep
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February 21st, 2020 08:00
https://www.dell.com/support/article/us/en/04/sln316857/dsa-2019-051-dell-supportassist-client-multiple-vulnerabilities?lang=en
Get the installer directly from dell and run as administrator.
https://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe
speedstep
11 Legend
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47K Posts
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February 21st, 2020 08:00
https://www.dell.com/support/home/us/en/04/product-support/product/dell-supportassist-pcs-tablets/docs
nhowardtx
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31 Posts
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February 21st, 2020 09:00
Tried your suggestion (thanks, BTW), but got the same old message
I think that my old installation is not completely removed and I cannot remove some of the files, even manually, since they are locked somehow.
Neil Howard