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January 14th, 2021 21:00
SupportAssist Extract Error (with log this time)
I was able to track down a log file on the USB flash drive created by Dell OS Recovery Tool.
Here's the error:
21-01-14 19:30:21,420 [39] [ERROR] Extract driver(D:\osri\drivers\2b666c0dae6dc7fb1fafc7629f056b9a07887114bc509a69d108fec5fc6daf7c\Intel-Rapid-Storage-Technology-Driver_R93YC_WIN_17.5.3.1026_A02_01_Win10-x64.zip) error: Access to the path 'F:\dell\drivers\Intel-Rapid-Storage-Technology-Driver_R93YC_WIN_17.5.3.1026_A02_01_Win10-x64\iaAHCIC.inf' is denied. #StackInfo#
21-01-14 19:30:21,427 [39] [ERROR] Inject drivers error: Extract single driver error
at MainUI.ProgressJobs.ExtractDriverFilesProgressJob.ExtractAllDrivers(String srcDrvPath, String dstDrvPath)
at MainUI.ProgressJobs.ExtractDriverFilesProgressJob. b__1_0() #StackInfo#
21-01-14 19:30:21,437 [1] [ERROR] Catched a ProgressJobException in ProgressStep.DoJobWork function. The detail is MainUI.ProgressJobs.ProgressJobException: ExtractAllDrivers error ---> MainUI.ProgressJobs.ProgressJobException: Extract single driver error ---> System.UnauthorizedAccessException: Access to the path 'F:\dell\drivers\Intel-Rapid-Storage-Technology-Driver_R93YC_WIN_17.5.3.1026_A02_01_Win10-x64\iaAHCIC.inf' is denied.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options)
at Xceed.FileSystem.IO.FileInfoWrapper.Open(FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions fileOptions)
at Xceed.FileSystem.DiskFile.DoCreateWrite(FileSystemEventsSession session, FileShare share, FileOptions fileOptions)
at Xceed.FileSystem.AbstractFile.CreateWrite(FileSystemEvents events, Object userData, AbstractFile sourceFileHint, FileShare share, FileOptions fileOptions, Boolean openPhysicalStreamOnly, Stream outputStream)
at Xceed.FileSystem.AbstractFile.DoCopyToSetup(FileSystemEventsSession session, FileSystemItem destination, Boolean replaceExistingFiles, Stream outputStream, Stream& sourceStream, AbstractFile& destinationFile, Stream& destinationStream, Boolean& created, Byte[]& buffer, Int32& bufferOffset, Int32& bufferSize)
at Xceed.FileSystem.AbstractFile.DoCopyTo(FileSystemEventsSession session, FileSystemItem destination, Boolean replaceExistingFiles)
at Xceed.FileSystem.FileSystemItem.ListCopyToCore(FileSystemEventsSession session, ItemPair currentItemPair, Boolean replaceExistingFiles)
at Xceed.FileSystem.MultipleItemListFolder.ListCopyTo(FileSystemEventsSession session, Boolean replaceExistingFiles)
at Xceed.FileSystem.AbstractFolder.CopyItemsTo(FileSystemEvents events, Object userData, AbstractFolder destinationFolder, Boolean recursive, Boolean includeFolders, Boolean replaceExistingFiles, Object[] filters)
at Xceed.FileSystem.AbstractFolder.CopyFilesTo(FileSystemEvents events, Object userData, AbstractFolder destinationFolder, Boolean recursive, Boolean replaceExistingFiles, Object[] filters)
at Xceed.Zip.QuickZip.Unzip(String zipFileName, String destinationFolder, String decryptionPassword, Boolean replaceExistingFiles, Boolean recursive, Boolean preservePaths, DiskRequiredCallback diskRequiredCallback, ByteProgressionCallback byteProgressionCallback, ItemProgressionCallback itemProgressionCallback, Object userParams, String[] filesToUnzip)
at utilities.ZipCompress.ExtractZipFile(String zipFilePath, String extractPath, Boolean overWriteExistingFiles, String password)
at MainUI.ProgressJobs.ExtractDriverFilesProgressJob.ExtractAllDrivers(String srcDrvPath, String dstDrvPath)
--- End of inner exception stack trace ---
at MainUI.ProgressJobs.ExtractDriverFilesProgressJob.ExtractAllDrivers(String srcDrvPath, String dstDrvPath)
at MainUI.ProgressJobs.ExtractDriverFilesProgressJob. b__1_0()
--- End of inner exception stack trace ---
at MainUI.ProgressJobs.ExtractDriverFilesProgressJob. b__1_0()
at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at MainUI.ProgressJobs.ExtractDriverFilesProgressJob. d__1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at MainUI.ViewModel.ProgressStep. d__3.MoveNext(). #StackInfo#
21-01-14 19:30:21,446 [1] [ERROR] Catched a ProgressIndicatorException in ProgressSection.StartWork. Does it allow to continue working? False. #StackInfo#
21-01-14 19:30:21,450 [1] [ERROR] Utils.GetParameterValueFromURL: Exception occurred System.ArgumentNullException: Value cannot be null.
Parameter name: uriString
at System.Uri..ctor(String uriString)
at utilities.Utils.GetParameterValueFromURL(String url, String paraKeyName) #StackInfo#
21-01-14 19:30:21,470 [1] [ERROR] Get Dell Update - SupportAssist Update Plugin version Error:Invalid class #StackInfo#
21-01-14 19:30:21,479 [1] [INFO ] Get Dell Update - SupportAssist Update Plugin version complete: #StackInfo#
21-01-14 19:30:21,487 [1] [INFO ] TelemetryUtils.GetPluginVersion(): version=NA #StackInfo#
21-01-14 19:30:21,559 [1] [ERROR] OpenStore return false. BCD Path: #StackInfo#
21-01-14 19:30:21,566 [1] [INFO ] GetMainOSPartitionLetter the collection of BCD objects is null. #StackInfo#
21-01-14 19:30:21,575 [1] [INFO ] TelemetryUtils.GetPluginVersion(): retry from Program Files\Dell\SARemediation\plugin version=NA #StackInfo#
21-01-14 19:30:21,589 [1] [ERROR] Get Dell SupportAssist Remediation version Error:Invalid class #StackInfo#
21-01-14 19:30:21,598 [1] [INFO ] Get Dell SupportAssist Remediation version complete: #StackInfo#
21-01-14 19:30:21,619 [1] [ERROR] OpenStore return false. BCD Path: #StackInfo#
21-01-14 19:30:21,627 [1] [INFO ] GetMainOSPartitionLetter the collection of BCD objects is null. #StackInfo#
21-01-14 19:30:21,635 [1] [INFO ] TelemetryUtils.GetPluginVersion(): retry from Program Files\Dell\SARemediation\agent version=NA #StackInfo#
21-01-14 19:30:21,915 [1] [WARN ] FindPartObjects() failed to find by MSFT_PartitionToVolume without key files! Try find_comp_by_files... GptType: {79ff1bc4-300c-4cea-9781-9c6f07b8f382} #StackInfo#
21-01-14 19:30:21,970 [1] [WARN ] FindPartObjects() failed to find by both MSFT_PartitionToVolume and find_comp_by_files! #StackInfo#
21-01-14 19:30:21,979 [1] [INFO ] FindPartObjects() exit Total count:0, gptType:{79ff1bc4-300c-4cea-9781-9c6f07b8f382}, targetLabel:, keyfiles:{sources\boot.sdi, } #StackInfo#
I don't know what or F: is (or mapped to) but I found this log file on the USB flash drive in [DELLRESTORE]\logs\MainUI.log.
It looks like could be another partition on the USB flash? I find the file that it can't decompress here:
[Media]\osri\drivers\2b666c0dae6dc7fb1fafc7629f056b9a07887114bc509a69d108fec5fc6daf7c\Intel-Rapid-Storage-Technology-Driver_R93YC_WIN_17.5.3.1026_A02_01_Win10-x64.zip
DELLRESTORE is the label of the FAT32 partition (about 2GB). [Media] is the label of the NTFS partition (about 26.64GB). Both partitions are on the USB flash created by the Dell OS Recovery Tool.
Is F:\ the local NVMe SSD? There are quite a few partitions created by the restore process...
Any ideas?


