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July 20th, 2022 10:00

SupportAssist Fails to Launch

SupportAssist fails just after the splash screen at startup on a fresh Windows installation.

  • DELL Latitude 5590
  • Windows 10 - new install, Windows Updates current
  • All drivers up-to date as per Dell.com/support.
  • Have uninstalled SupportAssist, rebooted, and reinstalled.
  • Ran "chkdsk c:/" - no problems detected.

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Faulting application name: SupportAssistClientUI.exe, version: 3.11.4.0, time stamp: 0x62a81955
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1826, time stamp: 0x299341e8
Exception code: 0xc000027b
Fault offset: 0x000000000010fb62
Faulting process id: 0xbc0
Faulting application start time: 0x01d89c5f23a230f2
Faulting application path: C:\Program Files\WindowsApps\DellInc.DellSupportAssistforPCs_3.11.20.0_x64__htrsf667h5kn2\SupportAssistClientUI.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 6efbf4e9-eb85-483b-8add-c1f1ac1d4074
Faulting package full name: DellInc.DellSupportAssistforPCs_3.11.20.0_x64__htrsf667h5kn2
Faulting package-relative application ID: App

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Edition Windows 10 Pro
Version 21H2
Installed on ‎11/‎24/‎2020
OS build 19044.1826

Experience Windows Feature Experience Pack 120.2212.4180.0

[Current with WindowsUpdates]

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