6 Posts
0
1146
SupportAssist Hardware Scan Cancelled
If I try to run a Hardware Scan with Support assist I get a message that the Scan is Cancelled.
I had started scanning the hardware from Dell's web site and I navigated to another tab. Since then I've not been able to scan any hardware.
Now if I run the scan from Dell's portal here's the error I get:
Full Test error
A diagnostics scan is already in progress in another tab or window. Please wait for the scan to complete before attempting again.
Any idea how to fix this?
Thanks!
DELL-Jesse L
Moderator
Moderator
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16.7K Posts
0
May 16th, 2022 08:00
The support team has uninstalled and re-installed my SupportAssist. They also updated BIOS.
User RRYR states For the last few days this week I have not used my PC except for an hour or so today. So far it has not shown any signs of the video / display going blank.
DELL-Cares
Moderator
Moderator
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25K Posts
0
May 9th, 2022 14:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
RRYVR
6 Posts
0
May 16th, 2022 18:00
Hello,
The original issue has occurred again today at 9:18 pm EDT. The video/display went blank for a few seconds and came back again. So can you pl. re-open this issue.
Regards,
--Rajan
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
0
July 27th, 2022 06:00
Update = After verifying ownership and completing troubleshooting, a DELL agent setup a refurbished motherboard exchange.