Alienware Laptop 17 R4

Having same problem here, SupportAssistUI not responding at launch

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@DellFanHungary wrote:

The June 12 Dell Update Application on new edition caused an interruption in the application.
SA need to be reinstalled to solve the problem.

http://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe

The issue number will remain 2.2.1.23

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I tried to reinstall the above.  message: installation cancelled, the latest version is already installed.

What now?

First remove the existing application - Control Panel / Prorams / Programs and Services / Dell SupportAssist / Removal.
Then restart your computer (the shutdown is not enough).
Finally click on the link and install the application (run option).

The newest Microsoft Update (June 12, 2018 - KB4284835) presence required.
(Addresses an issue that caused the Spring Creators Update were incompatible with specific versions of PC tune-up utilities after installation.)

Thanks. At last - this seems to have worked.

Cheers.

I'm running a latitude 7389.  Tried to reinstall and says I already have the latest and its still not responding.  Any fix for this anytime soon?

Lisa

Thank you!  This worked. I uninstalled Dell Support Assist in Programs and Features, restarted my computer and ran the install.  All is working now. Thanks!

Same problem with the same laptop

I was having the same issue with SupportAssist. It can be resolved by uninstalling and re-installing the software from SupportAssist page 

http://www.dell.com/support/article/in/en/inbsd1/sln300789/dell-support-center-or-my-dell-do-not-work-after-upgrade-to-windows-10?lang=en  

The problem got resolved.

same problem here. Dell please fix this issue

I have 2 Dells. Both just over a year old. One a desktop the other a laptop. Both computers are getting not responding when attempting to launch Dell Support Assist. Both worked fine until I got a message on both computers to download a BIOS update an IMPORTANT UPDATE. After I updated, now both are unresponsive. I emailed dell for help. I told them what happened. Their response? I need to pay a one time 129 $ fee PER COMPUTER for them to fix it since it’s a software issue. DELL CORRUPTED MY SYSTEMS. This is EXTORTION. Dell did this in attempt to make money. Now I need to anti up 260$ to get my computers back to pre BIOS update condition. System Restore did not fix the issue.  I am a 23 year client of theirs and purchased 9 computers from them……… Guess what my next computer won’t be?

Ru_17 Thank You. I uninstalled and reinstalled. It's scanning now. Thank You very much.

Mine is fixed with suggestion below from Moderator.

I think my issues were caused by Cleanmaster nobbling SA in order for it to force you to use its paid driver download service instead.

thanks, this worked for me. All I had to do was log in after it started and confirm my profile and was good to go.

Just want other Dell users to know that I tried these steps on my Dell desktop and it resolved the SupportAssist not responding issue.  SupportAssist ran fine.