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7 Posts
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62920
June 5th, 2018 13:00
SupportAssist Not Responding at Launch
I have an XPS 15 9560 Signature Edition with an Intel Core i7 7700HQ @ 2.80GHz, 16 GB of RAM, a 4GB NVIDIA GeForce GTX 1050 and a 500 GB SSD. I have been having issues with Dell SupportAssist for a few weeks now, since the latest update, and need help. When I launch the program, the window pops up and stays idle indefinitely, as if loading content. If I click on the window, a message appears and says that the program is not responding. I dug through some boards and found that some dell moderators or some such were recommending uninstalling and reinstalling the program. I followed the steps to the letter and was just left with a messed up registry and a program that does not work. I couldn't even reinstall the program, because it says I have the latest version, even though I deleted every file specified within the registry and the program files. After I kept trying I was just left with a blue screen and needed to use the last windows save point if I didn't want to lose all of my files and whatnot. I still have the same issue and have not been able to solve it at all. If anyone can offer help, it would be quite welcome.
PS. Dell should work on a program that verifies SupportAssist's file integrity, rather than making me go into the registry and potentially kill my expensive computer.
PPS. I also ended up using Reimage to fix everything in my registry, although nothing could be done about SupportAssist, I assume because it's considered a third party program.
0 events found
Polo_Corelo
1 Message
0
June 16th, 2018 15:00
My SupportAssist suffers from the same symptoms. Please help.
DarthGungan
1 Message
0
June 16th, 2018 15:00
It won't install. It says I have the latest and closes.
Awacs457
1 Message
0
June 17th, 2018 03:00
I had the same problem here ,support assist not responding.
uninstalled the app , downloaded the DELL support assist installer from DELL , registered with my email and so far DELL support assist works again.
keeps telling me about the new important BIOS update but I don't take that risk .
GambleiN
1 Message
1
June 17th, 2018 06:00
What worked for me:
1. Uninstall Support Assistant from "Programs"
2.Restart my computer (Alienware Aurora)
3. Reinstalled from Dell support website linked in a previous post
***Total fix took about 5 minutes***
Us users, need to let Dell know about this persisting issue, so they can figure out a solution. They should know not to issue and update if it is going to cause issues for the very application they have in place to solve/remedy our computer issues. This tool is supposed to help us, not cause headaches.
DarrylPierce
1 Message
0
June 17th, 2018 06:00
Same here.
Ted_Arnold
1 Message
0
June 17th, 2018 07:00
Thank you for providing the link and the information on how to fix the problem. My Dell computer is working fine now.
Good job!!
mjbpvb
2 Posts
0
June 17th, 2018 08:00
Anyone gotten any response from Dell?? I have had the problem and am ignoring it ??
they say my drivers are out of date but don't mention which ones and I find it
annoying also
IrfanZ
1 Message
3
June 18th, 2018 02:00
Try this ...
Worked for me... just a matter of renaming a .png file
https://www.dell.com/community/Inspiron/SupportAssist-not-responding/m-p/6097363#M22776
Craignr
2 Posts
0
June 18th, 2018 14:00
I have three Dell computers: a laptop, a desktop, and an all-in-one. SupportAssist does not work on any of them now. What a pain.
Wezzy1959
1 Message
0
June 19th, 2018 04:00
I've just reinstalled Support Assist on one PC and it is now working. I have to do it on another now. Also when I tried to log into my profile it would not take my password (which I was 100% certain was correct) and I had to change it. All in all a very poor performance from Dell. Why the **bleep** don't they properly test software before putting it on my PC.
Mike_D2018
1 Message
0
June 19th, 2018 07:00
Same here- locks up & doesn't work on new Inspiron 15-3567....
Musicaldiver
2 Posts
0
June 19th, 2018 11:00
My PC told me that I already have the most current version installed, and this problem persists. I will NOT be doing a factory reset to solve this issue!
jfbooth
35 Posts
0
June 19th, 2018 18:00
This solved my problem. Uninstalled the bad Support Assist and installed the one described above. Thank you DellFanHungary.
Graham57
3 Posts
0
June 20th, 2018 08:00
I have exactly the same issue.
This is not satisfactory for DELL which are supposed to be a premium computer supplier.
alas2y
1 Message
0
June 20th, 2018 22:00
Lattitude 5590, same problem