I have a Dell Inspiron15, getting the following message "SupportassistIU is not responding".
Looks like we have have users with various level of "self help ability" with this problem. I, unfortunately can hardly understand the conversations that have been going on and will have to go spend money to get someone else to fix this.
Can some one tell me if this kind of bugs are common with "DELL"? Wondering if I should ever buy Dell again.
I upgraded from windows 7 to 10 and found the same issue.
I tried re-installing but couldn't as I had the latest version. uninstalled the assistant then used CCleaner to clean the registry, went to Dell site and reinstalled. You'll have to save the support assistant launcher (should save in downloads) and then run from there.
Only difference now is that I have to register the product with Dell and include contact details etc. but it all works perfectly well.
My laptop is vostro 3578, is programs and features the same as programs and services? Also which supportassist i should uninstall? The dell supportassist or the dell supportassist remediation or both?
Why is Dell ignoring this? It has been plenty long enough since first reports of this issue for them to issue a fix and update. Why spend money for a 6 month old expensive computer that keeps getting messed up by Dell Bios Updates and not this?? Really?
duggie56678
1 Message
0
June 21st, 2018 01:00
same problem supportassist not responding
leorcid
1 Message
0
June 21st, 2018 04:00
Reinstalled, problem solved.
canadavancouver
1 Message
0
June 21st, 2018 06:00
I have a Dell Inspiron15, getting the following message "SupportassistIU is not responding".
Looks like we have have users with various level of "self help ability" with this problem. I, unfortunately can hardly understand the conversations that have been going on and will have to go spend money to get someone else to fix this.
Can some one tell me if this kind of bugs are common with "DELL"? Wondering if I should ever buy Dell again.
Canada
DaveB60
2 Posts
0
June 21st, 2018 09:00
I upgraded from windows 7 to 10 and found the same issue.
I tried re-installing but couldn't as I had the latest version. uninstalled the assistant then used CCleaner to clean the registry, went to Dell site and reinstalled. You'll have to save the support assistant launcher (should save in downloads) and then run from there.
Only difference now is that I have to register the product with Dell and include contact details etc. but it all works perfectly well.
Hope that helps
Dave
mtaher91
1 Message
0
June 21st, 2018 09:00
I have the same issue.
DELL INSPIRON 15 5577
rephzero
1 Rookie
•
1 Message
0
June 22nd, 2018 02:00
i have sama problem for alienware r2 :(
Graham57
3 Posts
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June 22nd, 2018 03:00
I have the same issue. Not good for DELL to leave customers with this glitch.
northfork investor
2 Posts
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June 22nd, 2018 04:00
same problem here DELL 8920 special edition (pretty!)
chickenugget
2 Posts
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June 22nd, 2018 05:00
Same issue. Tried reinstalling, and it only got worse I think. Is it maybe because of the latest windows update?
Unit: AW 17 R4
khiemto
3 Posts
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June 22nd, 2018 08:00
LizLeigh
1 Message
0
June 22nd, 2018 08:00
Same Problem with XPS AIO
Why is Dell ignoring this? It has been plenty long enough since first reports of this issue for them to issue a fix and update. Why spend money for a 6 month old expensive computer that keeps getting messed up by Dell Bios Updates and not this?? Really?
arsays.in
2 Posts
0
June 22nd, 2018 10:00
Uninstall and reinstall should fix the problem.
After uninstalling, restart the system and download support assist from the below link
http://downloads.dell.com/serviceability/Catalog/SupportAssistInstaller.exe
charby9999
1 Message
0
June 22nd, 2018 13:00
same thing here with a dell inspiron 17... Does dell read those posts?
becyg
1 Message
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June 22nd, 2018 16:00
6/22/18 701PM...
Same Problem...Support Assist not responding...
MarkFleener
1 Rookie
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89 Posts
0
June 22nd, 2018 17:00
Same problem here... Alienware 15 R4 Intel(R) Core(TM) 8300H CPU @ 2.3GHz 64-bit Windows 10 Home Version 1803 Build 17134.112