Last time you answered it was vague, I tried to install supportassist to know which programs it will install: supportassist or supportassist remediation or both. Which one I should uninstall is the main problem. I DO KNOW WHAT TO DO SO DON`T GIVE THE REPLY YOU HAVE GIVEN. I am sorry but you did say this before: "uninstall and reinstall should fix the problem. After uninstalling, restart the system and download support assist from the below link". I DID NOT ASK FOR STEPS OF HOW TO FIX THE PROBLEM, I ASKED ABOUT DETAILS IN UNINSTALL STEP: WHICH PROGRAMS SHOULD I REMOVE?? THE SUPPORTASSIST WITHOUT THE "REMEDIATION" WORD OR THE ONE WITH REMEDIATION OR BOTH. Please give the exact details, I don`t want to have headache just for this troublesome issue!

Do I uninstall all 3, Support Assist, Support Assist Remediation, and Support Assist Update Plug in, before trying the reinstallation link you provided?  Alienware 15 R4 Intel(R) Core(TM) 8300H CPU @ 2.3GHz 64-bit Windows 10 Home Version 1803 Build 17134.112

I have a Alienware Aurora R6 and it is not responding for me and I have drivers i need to install

THIS WORKED!! THAAAANK YOU!!

As easy as uninstall, restart (not shutdown) and install. 

Maybe Dell should get their act together and fix their buggy software!

same here, with Aurora r7

Same here, but i didn't uninstall yet

I just tried the instructions in the link below and  SupportAssist is working for me now. I just ran the full compliment of actions and they all functions properly. I looked that the SupportAssist History tab and it showed all the actions maintenance actions that were taken immediately after re-installing the application.

http://www.dell.com/support/article/in/en/inbsd1/sln300789/dell-support-center-or-my-dell-do-not-work-after-upgrade-to-windows-10?lang=en#Reinstall

Followed the instructions that were in a different thread on this topic, and it worked perfectly!

Here's the fix:

• Go to this folder:  C:\Program Files\Dell\SupportAssistAgent\bin\Resources
• Find the file there that's named:  New-Dell-Logo-White-Small.png  (You probably won't see the ".png" part on the end.)
• You need to rename that file.  Remove the "-Small" from the end of the filename.  It should simply be named " New-Dell-Logo-White.png "

That's all there is to it! 

I don't know who discovered this or how, but it absolutely worked for me.

The method above by Tobuz of changing the New Dell Logo White file absolutely worked for me.  Thanks!

I'm having the same issue. XPS 8920

==========================================================================

In the folder

C:\Program Files\Dell\SupportAssistAgent\bin\Resources\

rename

New-Dell-Logo-White-Small.png

to 

New-Dell-Logo-White.png

(just remove the -Small from the end of the file name)

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

THIS WORKS!!

Oh thank god!  Who ever found out removing the word small from that Resource file is BRILLIANT!  It works now!  

There are several Support Assist programs listed, do I remove them all? Ex Support Assist Remediation(5/16/18), Dell Update Support Assist Update Plugin (5/16/18), Dell Support Assist 6/8/18.