Honestly, I just got so tired of this problem that I decided to simply save everything onto a zip file then USB flashdrive and gave the computer a factory data reset. It's a bit of a hassle and not something most people would do, but it solved the problem, the registry is back to normal, and all I have to do is reinstall everything on my computer. Took me a few hours to get everything back to the way it used to be, not accounting for games that took way longer to download. Overall happy with the results.
I've seen that post and tried doing everything the moderator mentioned. I've also seen other posts he's replied to and tried doing everything he mentions to the letter... and that's how I ended up with a messed up registry.
I have the same issue, just spinning wheel of boredom on launch of the application. Happened after I updated a Serial Driver on the app's recommendation. Using a P69G001
Same problem. It looks like Dell has no idea what is going on here. I tried installing SupportAssistant again, but it didn't help. Inspiron 3668 Windows 10 Release 1709
ChrisChao
1 Message
6
June 7th, 2018 22:00
Same problem here. Alienware Aurora R7.
Illnevertell
3 Posts
2
June 8th, 2018 09:00
Same issue here. DSA not responding at startup, super annoying...
Edit: Uninstalled and reinstalled from Dell website, working now.
Catlyn99
1 Message
2
June 9th, 2018 07:00
Same problem here. I have an Alienware 17 laptop.
Bin_Chicken
1 Message
4
June 9th, 2018 21:00
Same same, inspiron 15 7000 Gaming.
trading_wizz
5 Posts
4
June 10th, 2018 08:00
I have the same issue. Window opens up saying SupportAssisy(Not Responding)
majorbrat
2 Posts
4
June 11th, 2018 06:00
*** THIS PROBLEM IS FIXED IN THE LINK BELOW ***
The following link will bring you to another post about this same issue. Please follow the instructions provided by jbilinski.
https://www.dell.com/community/SupportAssist/SupportAssist-Not-Working-Will-Not-Update-Tried-Uninstalling/td-p/5082575
gmgj
2 Posts
0
June 12th, 2018 06:00
dell Inspiron 3688 - same
majorbrat
2 Posts
1
June 12th, 2018 07:00
Linked the fix. Please review my reply on June 11th
Codeke
7 Posts
1
June 12th, 2018 08:00
Honestly, I just got so tired of this problem that I decided to simply save everything onto a zip file then USB flashdrive and gave the computer a factory data reset. It's a bit of a hassle and not something most people would do, but it solved the problem, the registry is back to normal, and all I have to do is reinstall everything on my computer. Took me a few hours to get everything back to the way it used to be, not accounting for games that took way longer to download. Overall happy with the results.
Codeke
7 Posts
1
June 12th, 2018 08:00
I've seen that post and tried doing everything the moderator mentioned. I've also seen other posts he's replied to and tried doing everything he mentions to the letter... and that's how I ended up with a messed up registry.
ellycat39
1 Rookie
•
1 Message
0
June 13th, 2018 04:00
I have the same thing - Support assist is "unresponsive"
AndyTij
1 Message
1
June 13th, 2018 07:00
I have the same issue, just spinning wheel of boredom on launch of the application. Happened after I updated a Serial Driver on the app's recommendation. Using a P69G001
DellFanHungary
1 Rookie
•
31 Posts
3
June 13th, 2018 08:00
The June 12 Dell Update Application on new edition caused an interruption in the application.
SA need to be reinstalled to solve the problem.
http://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe
The issue number will remain 2.2.1.23
Rahiti
1 Message
0
June 13th, 2018 13:00
I have the exact same laptop and the exact same problem.
That's really annoying and they should fix it ASAP
StanNickel
1 Message
3
June 13th, 2018 14:00
Same problem. It looks like Dell has no idea what is going on here. I tried installing SupportAssistant again, but it didn't help. Inspiron 3668 Windows 10 Release 1709