Thanks for trying to reach out, and sorry for not responding in time... I was busy troubleshooting your SupportAssist tool.
I was able to resolve my issue and rebuilt my PC by downloading the OS recovery application (instead of using the builtin BIOS version) and by building a recovery USB Key with it (good thing I had a 16GB laying around).
BTW, I doubt my service tag would have help you, other than telling you if I was still under support or not (which I'm not).
For anyone else having this BIOS SupportAssist issue, here's the link to the standalone application, with some guidelines:
We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.
Sorry for the delay in reply, and I thank you for the update on the issue you were facing.
With regards to your query, kindly update Support Assist OS Recovery to latest version 5.0 - to avail ‘Cloud Restore’ option.
OS Recovery 4.4 doesn’t have cloud restore option. You will need to use ‘USB Drive’ for restoration for reinstall windows. Feel free to reach out to us if you have any queries.
erik.fredette
2 Posts
0
April 15th, 2020 05:00
Thanks for trying to reach out, and sorry for not responding in time... I was busy troubleshooting your SupportAssist tool.
I was able to resolve my issue and rebuilt my PC by downloading the OS recovery application (instead of using the builtin BIOS version) and by building a recovery USB Key with it (good thing I had a 16GB laying around).
BTW, I doubt my service tag would have help you, other than telling you if I was still under support or not (which I'm not).
For anyone else having this BIOS SupportAssist issue, here's the link to the standalone application, with some guidelines:
https://www.dell.com/support/article/en-ca/sln299044/how-to-download-and-use-the-dell-os-recovery-image-in-microsoft-windows?lang=en
DELL-Cares
Moderator
•
27.5K Posts
0
April 15th, 2020 04:00
We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.
DELL-Cares
Moderator
•
27.5K Posts
0
April 15th, 2020 07:00
Hi erik.fredette,
Sorry for the delay in reply, and I thank you for the update on the issue you were facing.
With regards to your query, kindly update Support Assist OS Recovery to latest version 5.0 - to avail ‘Cloud Restore’ option.
OS Recovery 4.4 doesn’t have cloud restore option. You will need to use ‘USB Drive’ for restoration for reinstall windows. Feel free to reach out to us if you have any queries.